- STORE REVIEWS
- PRODUCT REVIEWS
2020-05-05
1/5
Terrible customer service!!!
"I purchased my Lovesac Sactional at our local mall retail store. The sactional itself is fine. About a week after the sactional arrived at my home and it's all together (quite the job), Lovesac had a flash sale which was 10% less than what I had just paid for my sactional. I called our local store, they said they would honor the new price, great $431 savings! Thankfully I got a copy of the refund paperwork... That was back in early February 2020! When the credit didn't get applied, I called the store multiple times only to be told the store manager was not in, and they never returned my calls. As of today, I've called Lovesac customer service numerous times, the 1st 2 calls I was told they had the refund in their system and it would be processed. After that, it appears that my phone number has been blocked as I can't get anyone on the phone and they never call back. Their phone system says you'll be called back in the order the calls were received then they hang up on you and never call back! Still no refund applied to my account! I will never purchase anything from Lovesac again! Worst customer service ever!"
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