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Rating 2/10

***SCAM ***Unprofessional Company

My story is very similar to another review that I read. I bought a Chromebook from what I thought was Walmart...No it was through the Marketplace..."New" Open Box with the impression that the item was "NEW" condition and the box was opened. The item was a Christmas gift so it was not opened in the 15 day return or exchange policy. Which ever it was. It was opened a few days after Christmas. It was then when I saw an extremely scratched Chromebook. Totally looked like it was used for a few years. Just disgustingly scratched, should have never been sold in my opinion. I emailed the company in reference to this, they continue to push the return policy and fail to satisfy the request of replacing with a NEW item. If the Chromebook was "New" as stated there would have not been an issue. The fact that it was used and extremely scratched is unacceptable considering i purchased a "NEW" item. I took pictures and sent them to them and they still are not honoring this request. Nice way to scam the customer with DECEPTIVE ADVERTISING. Sure get my money and give me a crappy item then throw your return policy in my face. I would love to change this review if the company would be reasonable.

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