The BEST Customer Service and Sales Experience I Could Have Hoped For When Purchasing My New OLED TV! Dare I say better than... Apple?!
“Lengthy review, but WELL worth the read - trust me!
Let me start off by saying that I wasn't expecting much from Beach Camera. I had never dealt with them in the past, and I had never even heard of them. As a tech-enthusiast, I frequent numerous forums reading about the latest and greatest when it comes to gadgets. Since I had been having nothing but issues with my current Samsung T.V., I figured I would see what the internet had to offer in reviews for some of the new OLED TVs that were starting to infiltrate the market. While going through some AVS Forum posts, folks were mentioning a retailer that went by "Beach Camera" and how they offered extremely good deals on NUMEROUS items, but most importantly, LGs whole new slew of 2017 OLED televisions. After combing through more of the posts, I read that you can visit the website and check prices, but for the absolute best deal, you should call either Ray or Jeff at Beach Camera's number - 1- 800-572-3224. Well, I I called them up, and I sure am happy I did. Without discussing hard numbers, let's just say I got one hell of a deal. The price was so good (including shipping and tax - of which they didn't even charge) that I had to question the sales rep on the phone and make sure this wasn't some kind of scam. After being assured that this was going to be a 100% brand new in the box TV with no strings attached, and getting their explanation as to how they get the TVs sold at their prices, I placed my order. Their price was so good that I was able to get an OLED TWO models up from the TV that I was anticipating on being able to afford. I went from the LG OLED65B7P, all the way up to the OLED65E7P -with a built in soundbar and far superior design. The best part about the whole things was that the TV was at my door being delivered THE NEXT DAY - double boxed!
Being the enthusiast that I am - I checked the TV over from top to bottom and everything looked great. I used the TV for about a week, decided to throw out the box at that point and life was good. About a week later, I started to notice a little bit of vertical banding on the screen (a characteristic of OLED panels) and it irked me. I ran some gray uniformity tests and noticed that the banding was very prevalent when the TV was trying to display a near black (not actually black) scene. I thought maybe I could live with the banding, but shortly thereafter, the speakers began to crackle after performing an LG software update. At this point, I contacted Beach Camera and was pretty much told that it's policy that in order to send the TV back and get either a refund or an exchange, I would need the original box. Since it was a Sunday, I needed to wait to speak to someone on Monday, from the the Customer Satisfaction department. Well, I called back on Monday and was transferred to Lindsay - and she was able to offer approximately a 50% refund without the box, but I would need to get it packaged back to them and pay for shipping. After about a 10 minute conversation with Lindsay, she let me know that she was going to speak to some "higher-ups" and work something out for me... she would get back to me in a couple of days. Sure enough, I got a call from Lindsay two days later and Beach Camera was going to let me return the T.V. for a 100% refund! Not only that, but they were going to reimburse me for the shipping as well!
I can't say enough how much I recommend this company. When I have a new T.V. in mind (when OLEDs start becoming more mainstream and have all of the kinks worked out), I will be purchasing it from Beach Camera. Better yet, I will be purchasing anything that I need, that can be acquired through Beach Camera, with them. If you're on the fence because you have not heard of the company, DON'T BE. Truly one of the best experiences I've ever had with purchasing a big ticket item online. I wish I could give 6 stars.
By the way, I don't write reviews ever... the fact that I did for Beach Camera is really saying something.”