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Trust is Everything.

We've been around for many years helping consumers and merchants alike. ResellerRatings, An Answers.com company, has upheld the highest standards of quality and ethics. That's why our ratings and reviews are trusted to power organizations where only the best will do, including Google Shopping and Bing Shopping."

No Favorites.

We do not allow retailers to pay for positive reviews. We receive tips about this activity daily and we remove affected reviews and warn the retailer.

We do not remove reviews simply because we're asked to do so. Not for any amount of money or for any advertiser or sponsor, ever. There are many ratings sites out there that either delete bad reviews from paying sponsors upon request, or post paid recommendations for sponsors, and you should be aware of them. ResellerRatings does not.

Lastly, we don't remove reviews if a merchant is part of our merchant member program or not. Reviews that are on RR, stay.

Combating Review Fraud.

We've been developing a robust anti-fraud system to automatically and reliably screen for fraud. It works very well and most instances of fraud are painfully obvious to our system (a lot of computer, network, location, email address, invoice number, and other data is provided to us when reviews are submitted).

When fraud is suspected but uncertain, we can connect the merchant to the reviewer to obtain proof of their transaction, in the form of a credit card billing statement (with credit card information blacked out). This is a level of dedication that you simply won't find elsewhere.

It's a two way street.

We have unyielding commitment to honest, integrity and fairness. Over a decade later, we are visited by over 30,000 eager and informed consumers a day! We feel a great sense of responsibility for the community we built. We know we are not the ONLY reviews site on the internet, but we do know we are the BEST reviews site. You won't likely find this level of dedication anywhere else.

ResellerRatings adheres to the highest ethical standards. Our policies are applied uniformly across all merchants, whether or not a merchant subscribes to our services. It is not possible to subscribe or to pay us any compensation to remove reviews, nor to compel us to alter ratings or reviews. Reviews are only removed if they do not comply with our terms of use.

How we Calculate our Ratings

We're aligning ourselves with a simple methodology for calculating ratings. One that demystifies the process and works towards clarity and transparency. Each store contains ratings from real shoppers & customers. We aggregate the ratings and average them out. Recent reviews are worth more in the weighting and older reviews beyond two months to a year trail off in value. This gives the customer an up to date sentiment, while still taking into account merchant activities in the past.

A real ResellerRatings review for NewEgg.

What's a merchant Rating comprised of?

Everyday we get thousands of reviews from customers. We collect all these reviews and pull them together to create an overall 'Customer Satisfaction Rating'. Our survey's has several questions and you can preview one of our survey's here!

Merchants can never pay to have their ratings altered, nor can they ever veto reviews. Learn more here.

We have a responsibility to the thousands of shoppers going through ResellerRatings. We manually look at review submissions when we suspect fraud, or are tipped off when users contact us. This catches the small percentage of fraud that our automated system may not -- We firmly believe customer service is a two-way street. Doings business right yields better results for the customer and for the retailer or service itself. We don't believe in isolation, but connecting consumers, merchants together.

What Merchants Get & Don't Get
Survey's Merchants get a wide variety of survey tools to integrate within their organization to pull reviews from customers within their purchase cycle chain.
Syndication We license our data to Google, Bing and more to power the consumer's voice across various networks where other consumers can find the reviews.
Insights & Reports Great reports to help merchants understand their business better and better work with consumers to provide a superior experience. Everyone wins.
No Veto Merchants can never veto reviews. In fact, they are specifically not allowed to ask for positive ratings.
No Review Edits Merchants never have the ability to edit reviews.

Retailers are Encouraged to Participate

Merchant Member

Retailers cannot opt-out from ResellerRatings. Most retailers are added to our site by customers, and cannot be removed unless the retailer has zero reviews and/or is out of business. Reviews can only be written by customers or users of services, retailers or sites.

We're part of a large Family called Answers Cloud Services

And like families, we care deeply about those close to us. We consider our clients, consumers and merchants like kin. ResellerRatings is part of Answers Cloud Services, which is comprised of ForeSee, WebCollage and Shopper Ratings family. That means we're deeply connected with product reviews, brand reviews and consumer insights across the web.