Compare prices, policies, and customer reviews of AliExpress and DHgate
The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).
How recently the merchant has reached out to customers.
Customers can change a negative review to positive after a helpful interaction with these merchants.
Positive reviews found most helpful by ResellerRatings users
AliExpress
"Shopping on Aliexpress shouldnt be a headache. A lot of the reviews just aren't shopping smartly on Aliexpress and want to return stuff. I only buy things on Aliexpress that i am 95% sure i won't return or am okay will swallowing a small cost and I have been nothing but happy with my purchases. They have choice shipping on certain products that ship and arrive within 10 days."
Critical reviews found most helpful by ResellerRatings users
AliExpress
"I want to share a terrible experience on AliExpress. I ordered a multimedia device for my car and asked the seller twice if it would fit my model. He confidently said yes. However, when the device arrived, it turned out that it didn't fit. The seller insisted that I didn't know how to connect it. A specialist handled the installation and confirmed that the device was indeed incompatible.
The seller behaved horribly, speaking to me rudely and disrespectfully. I opened a dispute, and AliExpress decided that I had to return the item. And then the circus began! I live in Denmark, the package came from the Netherlands, but I was told to send it to Russia! Why Russia? Why not Africa or India? I didn't order anything from Russia, and it's physically impossible for me to send the package there due to sanctions and non-functioning postal services.
I lost the dispute despite four appeals. AliExpress responded like a robot, saying that I didn't send the package on time, and therefore a refund was impossible.
The device was from the company Tyes. My advice: don't deal with them if you don't want to lose money. This story shows that AliExpress always sides with the seller, even when they are wrong.
Order number- 3031940409527312"
See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.