Compare prices, policies, and customer reviews of Alibaba and Amazon.com
The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).
How recently the merchant has reached out to customers.
Customers can change a negative review to positive after a helpful interaction with these merchants.
Positive reviews found most helpful by ResellerRatings users
Alibaba
"First purchase, so far happy how everything went got my package safe, secured and undamaged and all pieces accounted for"
Amazon.com
"I use Prime and get free shipping and a free streaming channel. Things arrive quickly and are as described. The only thing you need to look out for are items that get good reviews, which are then switched out for other items. You can tell my reading the reviews; if a cast iron pan has a review that says it keeps my water insulated or plays music really well, you know you are looking at a replacement item. "
Critical reviews found most helpful by ResellerRatings users
Alibaba
"Seller was perfect. The problem is with Alibaba system: it is designed in the way so the additional fees are hidden. They are doing it for purpose so the Clients may easily ovelook those and end up paying more. When i contacted Customer Service they said "oh, the infrmation is there. You just need to click here, here and the here and you can find it." Well this IS NOT FAIR for the Customers. The information about additional fees SHOULD be exposed to the Client in a clear manner, without dirty tricks."
Amazon.com
"Returned the defective product from Amazon and the delivery guy checked everything and collected the same on 24th January. Now the customer care team is saying that the product which you returned is not the same and they are not able to provide an exchange or refund. "
See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.