Compare Alpine Home Air Products

"Easy to install. The one exception I have is that I found the manual was way to elaborate, and was specifically designed for a pro install rather than a DIY. It did not have many listed DIY shortcuts, and it caused me to have to call for tech advice. Turns out the DIY unit is far easier to install and the installation manual was way more confusing. They need to have a DIY manual only. "

"I purchased an HVAC Condenser for a rental property. The tenants were understanding but I wanted to minimize their inconvenience without A/C. The first unit arrived damaged, and was returned. The company did not want to apply a discount for the issue, but after arguing with them, they relented and applied a 4.5% discount. The second unit arrived, with more damage than the first unit. At this point, the company didn’t take ownership of the problem and ‘blamed’ the problem on the upstream delivery process. The company was unwilling to discount the unit any further or take any steps to accommodate these delays and issues.

I returned the unit and purchased the same unit elsewhere after explaining these issue to this different vendor. The representative said they would have given a 10-15% discount on the unit cost for the damage, and probably added a labor discount if they were doing the installation. Needless to say, the unit arrived intact.

I would recommend this company implement a policy change to accommodate shipping issues, rather than taking the off-putting tact that it’s not their issue because the shipping damage likely occurred when the manufacturer shipped the unit. As a distributor, you are who the customer interfaces with, not the manufacturer. Please improve your policies."