Compare prices, policies, and customer reviews of Birch Lane and Wayfair
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Birch Lane
"Ordered two of these beautiful accent chairs in the striped fabric.
Took six weeks for the chairs to arrive. The delivery team placed the chairs in our living room.
Both chairs were unstable/wobbled and it seems likely the legs of the chairs were damaged during shipping or were either
built defective at the Birch Lane factory.
Also, it was visually obvious that one of the chairs had a defective seat cushion due to being overfilled.
We immediately refused delivery and the delivery team removed the chairs.
Ordered identical replacement chairs.
Were given a future delivery date with approximately a two month wait.
Paying $3000.00 for two accent chairs that were defective was very disappointing, not to mention the long delays.
Hoping that the replacement chairs will be satisfactory."
Wayfair
"Wayfair is incredibly vile. There is a reason Wayfair will never be able to compete with Amazon. This heavily due to its customer service. I can't think of a single company that would behave the way Wayfair has.
I placed an order for 2 sets of night stands. I immediately noticed the order had my old address. Right away, I used the "update address" option. I was confident this worked. The next day, I got a notification that my order shipped to the wrong address.
I contacted Wayfair and they informed me that I should be able to contact FedEx to change the address. I contacted FedEx and they informed me that I needed to have the shipper make the update.
Next, I contacted Wayfair once again. Wayfair instructed me to call back the next day when a supervisor is present. The reason I was given was that a supervisor could contact FedEx. I contacted Wayfair hoping for a supervisor the following day.
Then, I was informed this was not an option at all. Wayfair instructed me that I should go to my old address and pick up the items or place a hold on the items and pick them up. Sidenote, placing a hold wouldn't work because my ID would need to match the address for pick up.
Anyway, I tried my hand at explaining the situation to the person who runs their Facebook account. They informed me that it "wouldn't be hard" to lift the 4 packages each weighing 65 pounds and load them into a car, if I have another person.
There are so many things wrong with telling me it shouldn't be hard to lift things. The biggest problem is that this was an extremely ableist comment. I guess the business is only accessible to able bodied people.
This served as a reminder that I can't do some of the same things because I have cancer. I confronted the person I spoke to on messenger about their response. The resolution was FINALY to have the product returned to the warehouse AND repurchase at a higher price.
Screenshot of message from Wayfair Facebook.
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