Compare EF Ultimate Break

"This past May, myself and 8 other friends booked a trip to Europe through EF. We had a great travel consultant who was available to us almost always via text, call, or email if we had any questions. The day of departure, we found that our flights had been either booked incorrectly, or transferred incorrectly between airlines. After spending 5+ hours in the airport check in area, our only option was to fly to another country where we would have a 24hr layover, then fly to our original destination. This option had us missing almost the entire first stop/2 days of our trip. Not only were we told by EF that this was an “amazing option” and that “the first day doesn’t count” (we had paid for things on the first day that we would now miss), we were also told once we landed we were responsible for finding our own way to the hotel and to catch up with our group. Now that we’re back from the trip, I have been in contact with 1 senior travel consultant who told us that to receive any compensation for the 2 days we missed, we would have to fill out a travel insurance claim. I was told I would not need documentation from the airline of the change of flight since EF was aware and had an “investigation open.” That was not true. I filed a claim and was told I need proof. Since I filed the claim, I have essentially been ghosted by EF. They have not been of any assistance once we had issues with the trip. I would not recommend booking with them. "