Compare Home Depot vs Menards

"I live very close to a physical Home Depot so I went online to see if they had the light bulbs I was looking for, which they of course did. I was ready to go out and purchase them but lo and behold, they offered a free shipping option. You telling me I don’t have to get into my car, drive out there, find parking, walk through the parking lot, go through the aisles, wait in line to pay and make the journey back to my house, and instead have it simply dropped off right at my doorstep…for FREE? You bet I’m taking advantage of that. Of course I couldn’t get my light bulbs right away but it wasn’t an emergency and delivery was in 2 days, which was acceptable for me. The checkout process was straightforward and there was regular email communication as to status of my order and shipping, down to when it was delivered. I feel that’s how all orders should be handled. "

"DO NOT TRUST HOME DEPOT OR THERE CUSTOMER SERVICE THEY LIE! I ordered a new fridge and when it was delivered, there was a big dent in the front panel. So they told me to call customer service and they would take care of it. After calling they told me i'd have to wait 2 weeks and they would get me a new one. After I checked out the fridge further. I realized that it had damaged my laminate flooring while installing it. Taking out a inch size chunk where the wheel goes for the fridge. On top of that, they also Damage the driveway. I reported this when I called customer service and was told that it would take two weeks to get the new fridge in and that I would be getting a call about the damage that was done. I called multiple times and they always said someone would call me and no one ever called. Then 2 weeks comes and they deliver the NEW fridge and the outside looked Great, I was happy. When I looked inside the manual and papers were taped to the side of the fridge. I didn't think anything of it. Once the installors had left. I grabbed the manual to read it, realizing that there was a big scratch that had been HIDDEN behind the manuals. At that point I was so frustrated with the process. I figured the blemish wasn't on the outside, I'll just live with it. Then during the night there was this horrendous noise that started and lasted between 15 and 30 seconds. I didn't know what it was at first it took me a couple days of this happening maybe once a day when I was home and finally I figured it out. It was the NEW fridge, the noise is coming from the side of the fridge that was damaged that was supposed to be NEW the fridge they gave me was not new. How do you damage a new fridge on the inside? DO NOT TRUST HOME DEPOT OR THERE CUSTOMER SERVICE THEY LIE!"

"I canceled an order minutes after placing it, but Menards failed to act, shipping the item and charging a 25% restocking fee. Customer service, led by Laura S., took 24 hours per response, lied about contacting the store manager, and falsely claimed I agreed to the fee. Frustrated, I called the store manager myself—he resolved the issue in under 10 minutes. Menards’ online team showed negligence, dishonesty, and no urgency. This experience highlights their disgraceful lack of care for customers."