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"Never had a problem with PR for years until warehouse changed employees and changed from making an appointment up to 2 weeks out to having only 5 days after closing. And it takes 1-2 days after closing to get notified that item is ready for pick up, making really only 2-4 days. Rules are rules so thats not bad. But the new scam is when you win an item, it states closed and your 4 digit ID with your city next to it is showing as 'winner'. But when you go to account activity to get all the info for the winning item, it shows someone else won it and won it for $1, $2, $3 more. Bidding is only done by increments of $3 or more. So not only was your winning item taken away from you, somehow it was done post closing for a not allowed increment. This was a major complaint for many of us, last year and PR denied ALL of it but it stopped happening for almost 1 year and now its back again. One bidder I spoke with says its internal and they know a trick to bid a winning bid, post closing. Another bidder said its some type of hacking. PR response to me last year was if no money was taken from my checking, whats the problem? Well, the problem is that it breaks auction laws set rules. Once an item is won and is closed, that item goes to said winner and CANT be bid on and item taken away, post closing of item. I know of @40 complaints (10 are mine) and PR keeps responding with every excuse imaginable. This is for So-Cal location. Unknown for New York or Memphis locations. "