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Compare SeatGeek vs Vivid Seats

Compare prices, policies, and customer reviews of SeatGeek and Vivid Seats



Overall Satisfaction

The overall satisfaction based on ResellerRatings algorithm that factors in recency of reviews. (Learn More).


340 reviews
0.50 / 5

9,186 reviews
2.63 / 5


Activity Rate

How recently the merchant has reached out to customers.

SeatGeek: not active
Vivid Seats: stale


Resolves Issues

Customers can change a negative review to positive after a helpful interaction with these merchants.

SeatGeek: no
Vivid Seats: no

Helpful Positive Reviews

Positive reviews found most helpful by ResellerRatings users

Vivid Seats

5/5

2024-01-19

"I always find good seats at a reasonable price. "


Helpful Critical Reviews

Critical reviews found most helpful by ResellerRatings users

SeatGeek

1/5

2024-08-27

Customer Care is non-existent

"Accidentally made a purchase and the CX agent refused to escalate my call she just told me no and she cant do that. sounds like someone that has gotten in trouble in the past to me. Thanks for wasting my money"

Vivid Seats

1/5

2024-09-24

Save yourself use any other ticket company!

"I bought tickets to a football game from Vivid Seats because of their buyer guarantee. Then I found out they did not sell me seats or admission tickets, but rather passes to a hospitality club for $300! I called immediately to ask for a refund and they refused to do anything for me! I Vivid Seats sold tickets and seats. I didn’t realize they were also peddling add-ons like club passes! I feel completely scammed! I have useless passes and no tickets and these were supposed to be for my son’s 21st birthday so I also have no money to buy him a birthday present!"


Categories

See how each seller ranks within their respective category. Category rank is computed by comparing the aggregate rating of each merchant with more than 150 reviews.

SeatGeek is ranked #36 out of 51 in arts & entertainment

Vivid Seats is ranked #7 out of 51 in arts & entertainment