"I bought tickets to a football game from Vivid Seats because of their buyer guarantee. Then I found out they did not sell me seats or admission tickets, but rather passes to a hospitality club for $300! I called immediately to ask for a refund and they refused to do anything for me! I Vivid Seats sold tickets and seats. I didn’t realize they were also peddling add-ons like club passes! I feel completely scammed! I have useless passes and no tickets and these were supposed to be for my son’s 21st birthday so I also have no money to buy him a birthday present!"