Compare prices, policies, and customer reviews of Sobelwestex
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Sobelwestex
"We slept on these pillows in a nice place and liked them so much that we ordered a pair.
There are several problems including their customer service is horrible! You can't even talk to a supervisor so that should tell you a lot about their company.
Issues :
1. Pillows were on backorder with no ETA. However after inquiring a couple weeks later, they were shipped in just a couple of days. Their mfg date code was 5/2023 & 5/2024, ONE year apart!
2. Pillows received are much softer than what we had slept on before.
3. One of the two pillows was A LOT softer than the other one! I could put my hand around one completely and touch my finger to my thumb! I could only get within a couple of inches of touching when grabbing the other pillow!
4. I contacted customer service and I was told that I ordered different pillows than what we slept on before! I double checked and confirmed with the place we had stayed before and it was the same model pillow.
Bottom line, ZERO CUSTOMER SERVICE, just lip service, such as they are going to escalate the discrepancy of their records about the pillow type on their records and the place we stayed. I was also told there are discrepancies from one pillow to the other of the same type!
I wasted $50 shipping (both ways) and a lot of my time trying to get satisfaction! RUN from SobelWestex!"
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