Compare Sole Fitness

"I worked with Hannah to resolve Case 5888222302000021, which involved a lot of clanging and banging coming from my new TT8, on it's very first run! (grumble grumble.....) I am looking forward to my replacement part and its installation by a technician, all put in place by Hannah!

Makes me feel good about buying SOLE!

Many Thanks!

Andy"

"I have had a Sole F80 for about 7 years, and it has been my main source of exercise and had been great. I was dismayed when it suddenly started making noises and having speed fluctuations that made it dangerous to walk on, but remembered their (supposed) lifetime warranty, so I submitted a Service request on March 16. I had received no reply on March 31, so sent a follow up. Still receiving no reply, on April 4 I sent an email with a more nasty tone. Sure enough, I finally got a reply that same day from Isabel Stevenson, but that it took a nasty-gram to get one is a sure clue (and note to the business -- want to know why you only deal with nasty customers? May be, it's your own fault).

Shane Ford reached out by phone the next day (April 5) and gave me order number 769819-1 for a replacement motor and said I would receive it within 3 days. On April 17 I had received nothing, so I reached back out and was told I would get it 3 business days from when it shipped (whenever that happened to be). I was informed the motor was on backorder and they were supposedly receiving a new shipment on April 20. Oh and also asked to leave a review at this address (having received nothing but empty promises). Here's your review, I hope you enjoy!

Since then, I followed up on May 9 and was told the next shipment was coming May 27, and on May 31 was told that shipment hasn't arrived. At this point, I have been 3 months without a working treadmill, and my health is being impacted by the reduced exercise. Maybe there's a chance this negative review will spur things, but beyond that, I have lost hope of ever getting this treadmill working again.

Seven years doesn't seem like much of a lifetime for a lightly used treadmill (no running, walking 20 mins/day but not every day), and it would be nice if they honored their warranty in a reasonable timespan (hint: that's not 3 months).

Update: Now June 10, still no signs of a motor or the "shipment". I did get a sales email offering me $100 off a new F80. Why not make a profit off your failed warranty? It keeps getting worse.

Final update: On June 11 I filed a complaint with the Better Business Bureau (where Sole has a D- grade, for what it's worth). After being "backordered" for 3 months somehow the replacement motor shipped the next day. I received the part in 3 days, installed the part, and the treadmill is finally working well again. "