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Super Bright LEDs
"These guys were amazing when they started. They grew very fast though and I find that now the customer service is about what you expect from a large company interested more in sales than customer satisfaction.
It's too bad because they were always my go to supplier. For now, they still are but I am on the hunt for better alternatives.
2 recent product issues. A return was issued a credit but I had to call them to ask where the credit was and they supplied me with a gift code. So if I didn't make that phone call the system was not sending me the credit or applying it to my account.
They sent me power adapters (all cheap China stuff but that's what everyone uses) and it overheated and failed. They apparently want me to pay the shipping to to send this one back to receive the replacement? I've tried to contact them for a return shipping label so hoping they finally come through. It's a $12 item that will cost me that to send back so why would I do that? They should just send me the replacement as a long time customer and be done with the matter."
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