"I order items on a daily basis and few companies "get it" how to provide outstanding Customer Service. These guys do. I ordered 10 bulbs and one arrived broken. You know the feeling - do I try to open a dialog and hear - oh - you have to file that with the shipper, da de da da da, etc...
In one call and less than 60 seconds, the issue was resolved and they apologised for the broken bulb in shipment which was not their problem.
I will definitely order from these guys again."
"Fast service. Quality product. "
"Well described, well packed"
"Where are my bulbs? I spent over $100!"
"easy to navigate your website and timely delivery of products"
"The product is fine, however, 35% mark up for shipping and handling is excessive.
Order $49.12 and shipping $17.48. It is a very light package to ship and that should have
some bearing on the mark up.
"
"Appropriate and timely emails regarding order status and shipment. Everything arrived as ordered, all nicely packaged and functional."
"The last 2 yrs the bulbs I was using did not illuminate I liked I hope. My daughters were very disappointed. This year my daughter asked if we can get bright bulbs like the neighbors houses. After a lot of searching, here we are! My Green Vividcore Premuim faceted C9's are now the brightest on my block"
"Easy to order online, spoke with customer service, very helpful. Shipment arrived in timely manner and packed very well. Will buy here again "
"My order was filled, shnipped quickly!"
"Your website is easy to use and your selection is good. Also, I received the lightbulbs very quickly and there were no broken bulbs."
"Will be a return customer!"
"Website layout was great, product looks great, can’t wait to see them in action. "
"Order was canceled because 1 part became not I stock. This is over a week before thanksgiving. "
"Everything was excellent. "
"Although my order was shipped promptly, the shipping costs you charge are unrealistically prohibitive. I like your company and wish to continue to support it, however when i purchase something for say 21 dollars i certainly don't expect to pay another 21 dollars in shipping costs for items that don't weigh that much. I wouldn't mind waiting a bit longer for delivery if prices on the shipping were more realistic. Your product prices are generally good and inline with competitors, however the shipping costs are not. Perhaps levels of shipping costs and shipping timing can be introduce at more realistic prices so customers can choose and would then keep coming back. I found myself looking for alternatives with much better shipping costs."