"I order items on a daily basis and few companies "get it" how to provide outstanding Customer Service. These guys do. I ordered 10 bulbs and one arrived broken. You know the feeling - do I try to open a dialog and hear - oh - you have to file that with the shipper, da de da da da, etc...
In one call and less than 60 seconds, the issue was resolved and they apologised for the broken bulb in shipment which was not their problem.
I will definitely order from these guys again."
" I searched all over the Dallas/Fort Worth metroplex to find the bulb I needed for my Kitchen Aid range hood to no avail(KA obsoleted the bulb and starter). A quick search on your site got me what I needed quickly."
"Ended up ordering through the website instead of through the rep because it was actually easier. I was notified that there was a discount if I go through the rep. Then learned I would have to order a whole pallet of bulbs to get any discount. Real customer service is a thing of the past."
"The ?porcelain" base is lose."
"Very good price and quick shipping."
"I ordered lamp parts and received an order confirmation. But, I had to call a week later to find out that the items i ordered were on back order. The supplier should have communicated the situation sooner. I am okay with it taking time but needed better communication and more information.."
"How can Amazon have the light bulbs that I need and you do not?"
"A rep on the phone helped me select the perfect bulbs for my needs. They don’t sell these in regular stores and I spent under 70 dollars and saved from having to change out all of my fixtures for better ones. The bulbs made the difference. Pricing is great. Even better than trashy bulbs from the grocery store which can be as much triple price "
"Alexia was very understanding & knowledgeable great person to have on your staff"
"Easy reordering process and arrive FAST!"
"Description of bulb purchased stated that there were 6 in a case, so I assumed we were getting 6 bulbs for $28+ and not 1 bulb. If it is only a single bulb, it should be listed as a single bulb and not 6 in a case. Also, shipping was $18+ for this single bulb, bringing our total to $47 for one bulb. It seems outrageous to pay so much for 1 bulb that came in a small, light package that would not have cost that much to ship. Too pricey!!! I rated 3 stars because the gentleman in customer service I spoke to about this issue was very nice and understanding. "
"No communication. Order was delayed without notification."
"Easy ordering. I found the correct substitute for recessed CFL Lights easily!"
"They have virtually everything you could ever look for. Reasonable prices and excellent customer service. "
"I needed to replace a 25 watt, incandescent, type "T", bulb inside my wall-mounted makeup mirror. The light from the bulb was woefully insufficient, plus it generated a lot of heat. I found the perfect bulb at this company! Much, much brighter and perfect light, fit inside the mirror perfectly, and no heat is generated from the bulb! Only thing I didn't like was the cost of shipping, but when you really need something you need it! Shipping was very quick too. Highly recommend this company."
"Received my package in an unmarked box, which did not have " caution glass inside ", which one of the tubes was
broken'"