"No support, no news, no domain registered yet after payment."
"I am unable to complete order. I received an email indicating order was being processed. I never have received a processing completed confirmation. When I go to account manager, it says I need to finalize the order to complete the purchase. I sent a help request earlier in the week but have yet to hear back. In the meantime I do not know what the status is and I do not know how to proceed from here."
“Our apologies for any confusion, we do not see any help desk tickets sent in through your account. Currently the extension for your pre-order has not been released yet, you will not have the ability to make any payment for the domain until the extension is released. Please send in a help desk ticket through your account manager should you have any further questions or concerns.”
"They are very helpful and responding fast. Offering wide variaty of domain extensions. Pleasure to register domains here."
"It's a pre-order so not received yet"
"Not immediate but good, easy and cheap price. Good support too."
"I still have not received my ssl certificate or instructions on how to get it. Please advise"
“Our apologies for any frustrations. We had replied to your support tickets inquiring on how to install the certificate. We will be in contact with you regarding the instructions on what’s needed to finish the installation.”
"Support is very slow to respond to my query"
“We are sorry you feel that way, we had responded to your support ticket one hour after it was submitted. Kindly note that response times can take anywhere from 24-48 hours, although we try our best to answer all inquires as quickly as we can. Please send in another support ticket should you have any further questions or concerns, we would be more than happy to assist you.”
"Great service, no problems at all."
"I appreciate all process to get a domain registered using 101domains.com. I'm studying change my actual vendors all to this company.
I recommend to all my clients."
"Easy and convenient. Thanks a lot, help over for me!"
"Offers comprehensive tools for acquiring the newest ICANN TLDs."
"How can you even ask me this? I was charged for the domain I purchased through you only to 48 hours later to be informed that I would be refunded and that the registration was unsuccessful!
I am VERY unlikely to use your service in the future or tell anybody else to use your services."
“Our apologies for any confusion that might have been caused. You had placed an order for a new GTLD one day before General Availability started. When an extension is going through the launch phases, many registrars are competing for the same domain names, unfortunately we were not able to secure yours. Although we have a very high success rate, some domains still manage to fall through the cracks. If you need any further information please send in a help desk ticket through your account manager so we can assist you.”
"its great.
one stop solution for domain related requirements "
"Interface was clean and easy to understand."
"I've been very happy with the process. Setup was clear and changing details to create website and custom email addresses was simple."
A rep from 101domain.com, 101domain, has responded:
“You had placed free pre-reservations for multiple domains, payment has not been made yet. Please send in a help desk ticket through your account manager for further details, we would be more than happy to assist you.”