"So far the other negative reviews appear to be spot on. This place does suck! Unfortunately I ordered from them before reading these. I never received a order confirmation so I called to ask status. The rude customer service rep basically told me everything was okay and he would send me another confirmation...never happened. I called again 2 days later and the order is still in limbo...apparently they are ordering from the manufacturer then shipping to me. This was going to take upwards of 3 weeks. I asked to cancel my order and the customer service rep said she cannot do it, I have to email ****@****. I have done this, but expecting to jump through hoops to get a refund. We will see what happens. This place blows. DO NOT ORDER FROM HERE!"
"Placed an order on a product that said "available". Turns out that "available" means not in stock and it can take up to 9 days to ship. Of course this info is hidden at the bottom of the shipping details page. It wasnt till i received my order confirmation e-mail that it was stated in a non hidden manner that this was going to take 9 days to ship. Well 9 days came and went and i received nothing. i did an online chat and they had no information of when it would arrive to them. This site is shady and their business practices are less than desirable. I would not order from them ever again. Seems like a guy runs this business out of his basement or a storage unit."
"This shop sucks so much that the owner makes his own review. See moutainbear666. He's on twitter and he's the shop owner: Olivier Goumas.
Olivier Goumas is a French guy who was sued for fraud in France. He and Sofia had a ski shop in Tignes called Tignes And Temptation. Same problems with orders: no items in parcels and so on...
Then, they did the same with a website called mountainblack.com, now closed, but check the reviews too.
And now this...
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"I ordered a very expensive Canada Goose Parka online from Afghanistan. First the color I wanted was "available". After I put my order in they send me confirmation and inform me that my color and size won't ship until "Fall 2013", yes 2013!
I really need a parka so I choose an alternative color that is ready for shipping. I just shipped yesterday. After I told them twice and received confirmation that when my parka shipped, it would be sent to me in Afghanistan, I just received notice from that that is was shipped to my billing address in the US.
This has been the worst online shopping experience I have had in 8 years of working overseas. Spending $750 at their store means nothing. I should have shopped on Amazon.
Do not give these people your money
"
"This is the worst online shop ever. They didn't send the confirmation message, they lie about availability of products. If you want to loose your money place order at 123 mountain."
"This is a dishonest business. They advertised a London Olympics coupon that gave you 20 dollars off of a future order. When I called to ask about it, a woman by the name of Sofia answered and said I had to contact the owner and he doesn't speak to customers over the phone. What? Anyway, I proceeded to email the owner (who doesn't appear to speak or write in English) and all he kept saying was "No, you no honist." Which apparently meant he didn't think I was telling the truth. When I said I would like to return the jacket then, he said I couldn't do that either because it had been on sale. There are plenty of reputable companies out there to shop at that stand by their products and policies. 123 Mountain isn't one of them.
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"When I first decided to buy here, I never expected them to deliver my items on time. But it was like the whole thing was about clicking and receiving. Additionally, their prices are very competitive and they have really knowledgeable stuff who are willing to help you in getting what you need."