"Online service is great. blah, blah, blah.
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"Queries answered quickly and international delivery was fast. Took less than a week to get delivered after placing order. Delivery costs a tad high thot"
"I’ve made 2 purchases of late. One for a power supply, and a second for mask & headgear. Their website is very clear and helpful, given the plethora of cpap gear out there to wade through. Staff were responsive to questions I had about applicable discounts. I’m very satisfied. "
"Order two new head straps for my face mask. They come in quick and fit perfectly "
"Pleased with the service I received."
"You provide access to CPAP supplies without having to deal with insurance or inflated prices. My only complaint is that I had to wait on my last order which was out of stock. I signed up to be notified via email when it became available again but never was. After waiting a week, I checked your website and discovered it was available again. "
"I had to call CS Dept to fix an issue with my order. I got the help I needed promptly."
"Ordered parts were as advertised and delivered on time. Price was most cost effective based on research on other sites. "
"If you're a new cpap user or just want to try a different mask for any reason, don't buy here. 1800CPAP's return policy is if you open it, it's your forever. They don't accept returns even if you've never used it but just opened it. They don't care that 99% of customers that are new to the cpap world aren't sure what they'll find comfortable or fit well, they just care about their bottom line. If they're smart, they'll allow the customer to return it at least once even if it means they'll lose out on profit for that one mask so that the customer will be happy and continue to reorder supplies from them. Supplies are quite expensive and they'll make up the loss in no time and earn customers for life. Instead of taking your chances, buy from CPAPsupplies.com. They allow a once time courtesy return even if it's used because they want customers for life. Also, they offer discounts. Try these discount codes: vip30 or SLEEP25. I tested the 2nd code and shows I'll get 25% off. If you think I'm advertising this for my own benefit, try the code(s). I'm writing this because I'm **** at 1800CPAP for a terrible return policy causing me to lose out on $154 on a mask and headgear."
"I ordered the Quattro Air for Her Full Face CPAP Mask. I love it comapared to the Resmed Airtouch F20. The Airtouch was always tearing after 1 or 2+ uses. I didn't realize until much later and lots of research I could use the other style of mask. It fits the best and used about 2 weeks without any issues!!! 5 stars for that.
The 3 star review is because I ordered a replacement univeral hose.
I didn't realize until I got it out the package to attach it that it has the wrong ends.
I couldn't use it and so went to return it through online chat learned because it's opened I can not return.
I understand but would have like to have a better return policy for store credit on future orders.
Over all please with the purchase and will order replacement mask as needed.
Thanks "
"Great shopping experience. Somewhat confused by wording around prescription for items. Shipped quickly and goy exactly what I ordered."
"Found everything o needed. "
"1800cpap is fast and efficient. I have never had an issue with any of my purchases in almost 10 years."
"Customer service is FANTASTIC .
Purchased a new mask and it was not working for me. I called it was exchanged for a different model, no questions asked. A few short days later my new mask arrived and it works great. Thank you."
"quick and easy..........and accurate! Thank you."