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Verified
5/5

2005-01-20

"I've dealt with 1Coolpc.com for years now. I started doing business with them when they were still 3dfxcool.com back in 1998(?). I have purchased for business, as well as personal use. I have not had any problems with them. Unlike most websites, they have a very detailed description of the item, along with their personal experience with the product. And, if you still are unsure, you can email them and get a timely response. "

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
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N/A
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Customer service being knowledgeable
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5/5

2005-01-18

"1CoolPC, is THE store when it comes to keeping your computer cool. Fact is they are Way Kool to deal with, quality name brand goods always at the right price. I have placed many orders with them over the past years and have yet to have any problem with them. Check them out, they give you the straight story, if they say "it's loud", then they mean it. Likewise if the say "it's quiet", it'll be quiet. They let you look at the specs, and give you decible ratings when available. If you like the facts, not hype, then 1COOLPC is for you. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2005-01-17

"Excellent customer service, guys. Prompt replys to email, and fast delivery. The descriptions and pictures are very helpful for making a decision on a product. Great selection and cool pricing. The checkout process is very smooth, and a confirmation email with all the info is sent out immediately, although, I'd like to see a confirmation with the invoice number on the screen after clicking "purchase", in case there are any problems with the email notification. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2005-01-13

"Read good ratings about this store from from this website and feel confident about my purchase. Will buy from again. Thanks"

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5/5

2005-01-13

"Reseller has been extremely helpful to find a good solution for my computer needs. Excelent and very courteous communication. Very fast replies to my request messages. Excelent product. Excelent reseller. A+."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
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Resolving problems
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Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

jmn
5/5

2005-01-11

"Very quick reply to my emailed questions. Thanks!"

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Verified
5/5

2005-01-05

"I'm using computer fans in a marine environment. Two applications - one is in refrigeration, the other is for personal cooling.

Mark was most helpful in making it easy (did it all on line) to order the modifications needed to meet these tweaks.

In the refrigeration case, the 120mm fan will be used to keep the refrigeration at the proper temperature, moving freezer compartment air to the refrigeration side as needed - just like in your home refrigerator. The 60mm fans will be used to move the air in the two compartments, constantly, to keep the temperatures even throughout - just like in your home unit. The difference is that this box(es) is being built from scratch.

The other application is to allow personal cooling in a 12V enviroment. 110V is difficult on a boat!

I'm very glad I found him...
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Delivering products damage free
N/A
Overall technical support
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Being easy to reach
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Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-01-05

"God prices, great product line and low shipping fees. There are no stores of this kind where I live so its nice that they accept international orders! The next time I need cooling to my pc im gonna order it from them. /trosten from Sweden"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2005-01-04

"I have been buying cooling product from Bart for years now. Quick response on emails. Excellent products and a great warranty. Fast & Cheap shipping..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-01-03

"First time I have ordered with 1COOLPC.com. I am very pleased and satisfied. Fast response to email, one on one customer sevice and received in 2 days. I will definitely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2004-12-31

"The gentelman was very very helpfull on helping me choose a cpu heatsink and cooloer fan. Great JOB"

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Is easy to do business with
Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online

5/5

2004-12-31

"Their website is a bit clunky but the information on the products and the products themselves are first-rate and the prices are excellent. "

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5/5

2004-12-29

"This place truly believes in customer service. I had some questions on one of their products so I sent an email at 11:42pm last night, and it was answered in less than an hour. Unreal. Their products are great, and you can find just about anything cooling-related at a good price. Shipping is always prompt. I've never had to return anything but their return policy is the best anywhere if you need it."

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Verified
5/5

2004-12-29

"I have purchased cooling solutions from 1COOLPC for a number of years and they never fail to provide quality equipment and customer service. I've been building PCs for 15 years and 1COOLPC continues to take the lead in customer support and fine products."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-12-28

"Very fair shipping prices and choices as well as great prices on products. Check out process was very easy and well explained, once you determin the pop up window is the location used to check out which was also easy to figure out."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused