"Avoid this company-unless you like your time wasted and being lied to. I ordered a phone - it never came-they claim they emailed me about my card not going through- which I never received. My card was fine. I tried to work with them to reprocess the order and they kept promising me that they would call me back within a time frame with answers and to complete my order. It never happened. I was always calling them back. Two irritating weeks later- my phone had not been ordered and they kept telling me it was Verizon's fault. I cancelled my order with them and picked up a phone at a local store for a better deal!!! This company is not professional-and not at all dependable."

"I ordered a Motorola V400 from 1800mobiles. I called several times to get in contact with them to check the status of my order. Every single time I caleld they put me on hold for hours at a time. Finally, I was simply disgusted with the treatment I received I wrote numerous letters to them demanding my order be canceled I have not yet received a reply. I asked my credit card company to unauthorize the money that was being held for them, but they refused. BEWARE OF 1800mobiles. They are doing some very shady business. I do not trust them and completly regret every doing business with them. I have not yet receieved my phone, and I can't not even cancel my order, or use the money that is tied up on my credit card. This is has been the worst experience I have ever had as an online shopper!
BUYERS BEWARE! If you want your money stolen buy from 1800mobiles"

"This is BY FAR the WORST company I have ever dealt with in my life. After nearly 2 weeks, I finally received my order. The phone did not work. After a LONG time on hold, I finally got a tech who told me the phone was defective and I should return it. I got a second opinion at our local AT&T store and their tech told me the same. Took forever to get a RAN by e-mail and then I had to pay the return shipping. I decided at that point NOT to have the phone replaced, asked for a refund. THEN 1800mobiles charges me $24.99 for restocking the phone? What company restocks a phone that doesn't work? Finally got someone on the line after 45 minutes. Had to throw a huge fit to get a supervisor. She tells me the phone I sent back was tested and found to be in perfect working order and there is no record of me having called a tech or any of my e-mails to customer service. So, basically, she called me a liar. After insisting that she give me the name and contact info for HER boss, she promised she'd look into the matter and call me back within the hour. Haven't heard back. No one will return any of my e-mails, This company is in the fraud business, not the phone business. Do not do busines with 1800mobiles. And, if you are one of the many people who've been ripped off, spread the word. Eventually it will catch up with them.
Just learned some contact info for 1800mobiles.com administrative offices.
email ****@****
phone ***-***-**** FAX ***-***-****
Mail 1800mobiles 118W 75th St AptB NewYork, NY 10023-1940
ADDED 01/03/04 After contacting admin offices received an apology and $30.00 for return shipping and restock charge. Satisfied with resolution."

"Terrible, Terrible, Terrible!!!!!! Never again. I purchased two phones that were delivered a week late. When I called their customer service the wait to get a representative was at least 30 minutes and when you finally got thru, everything that I was told was not true. The phones didn't work in the area where I live and I have 3 days trying to get an RMA from them with no luck. No answer to my emails or to my phone messages. Beware!!!!!!"

"This company is the worst of all online stores I have ever dealt with. It's almost impossible to get customer service on the phone. Emailed them twice, but never heard back. Not able to check order status. The shipping is slow. All you can do is wait.

I will never deal with them again! "

"Ordered the adapter on a saturday, 11 days later still haven't recieved the item and there in the next state. Emailed them to find out abou the item and never was contacted back. Called them twice and listened to a piano for a total of a hour and a half. Never to have anyone answer. I purchase from alot of companies online and this will not be a company I would use or recommend to anyone"

"I ordered a $60 headset from them and they sent me a similar model, however it was a $30-$40 model that they sent. I shipped it back after obtaining a return merchandise authorization (RMA) and they refunded me the cost of the product I paid for, excluding shipping costs both ways. I'm just happy they took it back. However, they did make me lose ~10 and that makes me mad."