"Great communication about the arrival of my order. Received my order and it was perfect!"
"Our ordering experience with 1stopbedrooms has been great. Joe was extremely helpful and very friendly. We have been kept up to date with the status of our order and they upgraded our outside delivery to indoors.
I will update as our order progresses. "
“Dear Customer,
Firstly, we want to express our heartfelt appreciation for taking the time to share your experience with us. Your feedback plays a crucial role in our commitment to creating an engaging and positive experience for our valued customers.
We are thrilled to hear that you found the service to be exceptional. This is exactly the level of service we strive to deliver each day. Our team, including Joe, is dedicated to providing the highest level of customer care, ensuring our customers are informed and satisfied at every step of the way.
Concludingly, it's feedback like yours that truly affirms our consistency in delivering excellent service. We are dedicated to maintaining this high standard and look forward to serving you again in the future.
Warm Regards.
Customer Experience Team”
"I made a mistake to belive the (potentially fake) reviews about this company. As soon as I purchased the furniture and some weird things happened around the shipping and delivery times, I knew I was in trouble. I have an email to the company telling them, I felt something was wrong.
They shipped a large damaged entertainment center to my home. In the end, I now have to pay to ship it back to get a refund....lmao. To reduce your reading time of this review go look at the BBB. They have a "C" rating and 2,865 complaints in 3 years. Do you want to buy from a company like that?"
“Dear Daniel,
We sincerely apologize and are actively investigating the matter. We are committed to getting your order to you as soon as possible.
We take all customer feedback seriously, and your experience highlights an area where we need to improve. We are taking steps to ensure more accurate delivery estimates are communicated and that our customer support team is better equipped to address delays with empathy and understanding.
Superior service is a huge priority for us, so we hope to hear from you soon to go over any issues!
We want all of our customers to leave feeling satisfied and we'd love the opportunity to make things right.
Regards,
Customer Experience Team”
"I paid for a brand new assembled king bed with storage. After checkout, they tell me the price on their website was inaccurate and they need to add $300 to get the rails and under bed support which was shown as included on the site. Then, upon delivery - they attempted to delivered a damaged bed over a week later. I refused the shipment as I ordered new and for it to be assembled. They then started to gaslight me and tell me I must accept the damaged product, if I wanted to refuse I would be charged a restocking fee (so they can sell the damaged product to someone else). Rip Off. Out 1.5k."
“Dear Sarah,
Thank you for bringing this to our attention. As per our policy, all items should be accepted upon delivery. We understand the inconvenience this may have caused.
While the local delivery team cannot hold your order, we are committed to resolving this issue for you. We will arrange for a brand-new replacement to be sent to you, including white glove service for delivery.
Please ensure that you meet the requirements outlined in our policy. If you have any further questions or need additional assistance, feel free to reach out to us.
Superior service is a huge priority for us,
We want all of our customers to leave feeling satisfied and we'd love the opportunity to make things right.
Best regards,
Customer Experience Team”
"I was a little nervous ordering on line but all went smoothly. I found the price couldn't be beat and the reps were helpful. Delivery went well and we are very happy with the pieces we bought! I would definitely order again from them. "
“Dear Customer,
We're truly grateful for your feedback. Your engagement contributes to the vibrant community we cherish and are dedicated to serving.
At our company, we take pride in maintaining unwavering high standards in customer service. It's at the core of our values to ensure your experience is seamless and rewarding, from the point of order placement to the moment your purchases arrive at your doorstep.
Your satisfaction is a testament to our constant pursuit of service excellence. We look forward to continually bringing you the unbeatable value and exceptional shopping experience that you've come to expect and appreciate.
Thank you once again for choosing us.
Best Regards,
Customer Experience Team”
"My Customer Service Representative, Colby, was awesome. He was courteous, knowledgeable, and patient. He made the ordering process easy. "
“Hello Customer,
Firstly, we would like to express our heartfelt thanks for taking the time to share your positive experience with us. We truly appreciate your engagement.
We are pleased to see your kind words about Kobi, who represents our team's commitment to delivering unparalleled service to our customers. We hold ourselves to the highest standards of service, and it's wonderful to hear when we've met those expectations.
Again, thank you for your kind words. It is our unwavering commitment and passion for customer service excellence that distinguishes us. We look forward to serving you again in the future.
Best Regards.
Customer Experience Team”
"Found exactly what I needed at way better prices then the big box stores. Fast shipping and great service."
“Dear Customer,
We truly appreciate you taking the time to share your positive experience with us. It's wonderful to know that you found exactly what you needed and enjoyed our competitive prices.
Our team takes pride in ensuring that our service standards are second to none and your feedback is a testament to that. We are committed to continually delivering the kind of service that leaves our customers satisfied and happy.
As we continue to grow, we do so with the unwavering focus on service excellence that has brought us this far. It's customers like you who motivate us to consistently excel, maintaining the quality of service that you have come to expect from us.
Thank you once again for being a valued customer. We look forward to serving you again in the future.
Best Regards,
Customer Experience Team”
"We were offered a free delivery into the house as the team member on the phone advised us that it was heavy and we should have it brought in. We were also advised that we needed to select an electric option as we hadn’t during purchase. If they didn't call we wouldn’t have had a way to power the couches. Very friendly delivery service also. Highly recommend. We save over $1,000 buying direct from the furniture store. "
“Dear Customer,
We sincerely appreciate your time and effort in sharing this wonderful experience you've had with us. Your feedback is valuable and it's always a delight to hear from our cherished customers.
Our team is committed to providing exceptional service that goes above and beyond. We strive for nothing less than excellence in offering attentive, personalized services to each customer and ensuring all their needs are met and expectations exceeded.
This commitment to unparalleled service and the satisfaction of our customers is what defines us. Your experience is a testament to this dedication and we will continue to uphold these standards, delivering the same high-quality service that you and others have come to expect from us.
Thank you once again for your kind words and endorsement. It's customers like you that make us strive for excellence every day.
Sincerely,
Customer Experience Team”
"Joe not only took my order, but he made suggestions and guided me through the process. He helped to make sure it was exactly what I wanted. Thank you Joe.
Regards,
Ann Veneziano"
"Fast delivery no problems "
“Dear Customer,
We're delighted to hear from you! Your engagement with us means a lot.
We continuously strive to uphold our commitment to superlative service and it gives us immense joy to know our comfortable recliner couches have met your expectations. Our team tirelessly works to maintain these high standards, always ensuring our offerings are second to none.
We look forward to continuing this tradition of excellence for our valued customers like you. Thank you for being a part of our mission to deliver nothing but the best.
Sincerely,
Customer Experience Team”
"Very comfortable recliner couches at any level ! ️"
“Dear Customer,
We're delighted to hear from you! Your engagement with us means a lot.
We continuously strive to uphold our commitment to superlative service and it gives us immense joy to know our comfortable recliner couches have met your expectations. Our team tirelessly works to maintain these high standards, always ensuring our offerings are second to none.
We look forward to continuing this tradition of excellence for our valued customers like you. Thank you for being a part of our mission to deliver nothing but the best.
Sincerely,
Customer Experience Team”
"Brilliant sofa, I’d recommend this one. It has wide seats, very luxurious feel to the seating, good thigh support and wide seats. Plus it’s all leather."
“Dear Customer,
We appreciate the time you've taken to share your positive experience with us. Your enthusiastic feedback is a testament to the care and dedication we put into each product and interaction.
At the heart of our business is an unwavering commitment to delivering premium products that exceed expectations. Our team is driven by the aim to provide an unrivaled level of quality and comfort, and we're delighted to hear your glowing remarks about our product.
As a company, we continually strive for excellence and your endorsement serves as an affirmation of our high standards. We're immensely proud to have delivered a product that meets your needs and enhances your comfort.
Thank you once again for your kind words. We look forward to maintaining our tradition of excellence in serving you in the future.
Best,
Customer Experience Team”
"Customer service was excellent! Very satisfied."
“Dear Customer,
We greatly appreciate your engagement and are delighted to hear that your experience with us was up to your satisfaction. Your commendation is a testament to our commitment in maintaining the highest level of customer service.
Our team is steadfast in delivering excellent service, and it's uplifting to know that this is being recognized by our valuable customers like you. This unwavering dedication to quality service is ingrained in our company's core philosophy.
Our consistent excellence in service is a reflection of the passion and perseverance that we strive to uphold each day. We are grateful for your support and look forward to continually exceeding your expectations.
Warm Regards.
Customer Experience Team”
"Went to the big furniture store looking for end tables and a coffee table found a set that I really liked but the cost was too high, so I took a picture of sale ticket with all the information.
When I got home I thought I check to see if I could find the same set cheaper online, well I found the same set at One Stop Bedroom not only cheaper but closer to 50% cheaper for the exact items. When I received the items free shipping I was completely blown away! Exactly the same set at 50% cheaper! Thank you One Stop Bedroom!"
“Dear Customer,
We appreciate you taking the time to share your experience with us. Your positive review and kind words are truly heartening.
Our team is committed to ensuring that every interaction you have with us meets the highest standards of excellence. We take immense pride in delivering superior quality products at unbeatable prices, with the utmost consideration for our customers' satisfaction.
Your experience is a testament to our continuous efforts in providing the best service possible. We look forward to consistently exceeding your expectations and making your shopping journey with us an enjoyable one.
Thank you once again for your valuable feedback.
Best,
Customer Experience Team”
"Ordered leather couch and love seat,they are exactly as they looked and described,delivery awesome "
“Dear Customer,
We truly appreciate you taking the time to share your experience with us. Your engagement means a lot to us and we're grateful for your feedback.
With every order, we strive to maintain our high standards, ensuring that every product is exactly as it looks and is described. Your satisfaction is our utmost priority and we're glad we could meet your expectations.
As we continue to serve our customers, reviews like yours affirm our commitment to consistent excellence in service. We promise to keep delivering not just good, but exceptional experiences for all our patrons.
Thank you once again for your glowing feedback.
Best Regards,
Customer Experience Team”
A rep from 1stopbedrooms, 1stopbedrooms, has responded:
“Dear Customer,
We appreciate your feedback and are grateful for the time you took to share your positive experience with us.
Your review is a testament to our commitment to ensuring our customers are informed and satisfied throughout their purchasing journey. We take pride in maintaining high service standards, and we are thrilled to hear that your experience reflects just that.
In our constant endeavor to serve you, we stand firm in our commitment to delivering excellence consistently. Your satisfaction is our greatest reward.
Thank you once again for your kind words. We look forward to serving you in the future.
Warm Regards.
Customer Experience Team”