"First time order and had a bizarre and disappointing experience. Waited about 5 business (was told 1-3 is normal) days and still saw no movement on the tracking number, so I called customer service. He tells me "Oh, well you were actually refunded for these jeans because they were out of stock." Really. I never got an email mentioning anything close to a "refund" or "out of stock". I did get one email shortly after a confirmation that my jeans were on their way that said "Credit". Apparently I was credited for the jeans but wasn't aware of it, so I waited daily for my jeans to arrive like an idiot.
I do almost all of my clothes shopping online and have dealt with countless other customer service reps through the years and have never seen anything like this.
The man I spoke to on the phone promised to send me out a replacement pair free of charge for the screw up. As of today I haven't got a email confirmation, and when I called back to check on it, the guy seemed so disorganized and nonchalant. He said he'd "try to get one for me on the other computer." Look, you may be swamped with orders or something but none of that has to do with the ability to inform the customer their order has been canceled. I seriously doubt the replacement pair will ever arrive, but if they do come and in a timely manner I'll be happy to shop here again. Otherwise, I've got plenty other options online to choose from, with service reps that truly care. "
"Everything was great. Order came fast and the jeans fit great. "
"I was pleased with these wonderful jeans, they fulfill my only goal, to make the pretty girls lose control."
"It was AWSOMEEE the deileverey was faster then I thought it would be for standard shipping the clothes for great really awesome "
"Amazing service with the jean selection, the quality, and the price. Please keep the 28x30 size stocked in low rise options! "
"good prices and selection. prompt, accurate delivery. nice pants."
"The shipping process was ok. Took two days to ship during the week but not a big deal. The jeans themselves, a bit of a disappointment. They are wrongly classified as skinny jeans. I may give it another go with some other supposedly skinny jeans but not sure."
"It was just what I expected and I am very happy with my purchase. Will recommend to others for sure and definitely will come again."
"I love how fast they ship for some reason, when I buy my jeans it come immediately the next week, when im really expecting it to come weeks later . THANK 20JEANS!!"
"approved and satisfy with the order"
"Really a very seamless process with efficient payment processing and delivery on time. Very happy with the product and so easy to surf and order from my couch. For $20 per, very easy to get over the initial concern of "will it fit". And it fits and looks great anyway!"
"Yes I like the product. I will be buying more iteams. Love the price add the service. Thank you"
"The website is great. Interactive and user-friendly. Easy to find what you are looking for, and for a good price. Shipping could be a little faster. It is now two weeks since I ordered, and yet no 20jeans."
"i have a slightly large bottom which makes its hard for me to find jeans that doesnt enhance that area. these jeans look and fit great, they appear to be denim yet have a stretchy-like feel. also a plus, they arrived in a timely fashion. i will definitely be coming back to 20jeans.com"
"The items I recieved were exactly as described and arrived in a timely manner. Very good service."