"At the beginning of last week, I was prepared to give 24hrdigital a 3 star review, now it's going to be a 1 star/check review. I ordered online (a Canon T2i camera) without a hitch, but one of their sales reps. named Gabe called me to "verify" my personal info. Well, the verification turned into a 30 minute sales pitch where I wouldn't buy anything extra (in part because all accessories were way overpriced) so he kept trying to lower the accessory prices. I believe Gabe also flat out lied to me about how long the included battery would last. He said it would only last 40 minutes whether I was taking pictures or not, but my research shows it is good for about 550 pics. I would be hard pressed to take that many meaningful pics in 40 minutes.
At the end of the call I find out my order is going up by $33 dollars for insurance and handling. I read there would be a fee beforehand, and I know they give a disclaimer on the site about charging you for that, but it never states how much or how they figure out what they will charge for insurance/handling. A more reputable business who is not being shady could easily include insurance and handling upfront as part of the online ordering process. I almost cancelled my order here, but it was still an OK price after insurance was added. If the story ended here, I would've given 3 marks out of 5.
The sales rep, Gabe, stated my order would be shipped in 2 days. After waiting a week without my credit card being charged, I called to find out it is "backordered". No email, or call from them to tell me this, which is again, standard practice for normal online businesses I deal with in the past. They told me it would be another 3 weeks, which I don't believe anything they tell me at this point, so I cancelled my order. I went back out to their website, not only is my "out of stock" camera still listed to purchase without mention of it being "backordered", but they lowered the price $30 to lure more people in this trap.
Don't know if you can call this a bait and switch, but at the very least it is unethical to say free shipping when they charge $33 for insurance on shipping. Not to mention, if you don't give into their unsolicited sales pitch to increase their profit margin, then all of a sudden your order becomes "backordered". I'm almost tempted to place another order with 24hrdigital for the same camera online just to see if they tell me it's in stock initially.
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"I just purchased a Cannon T2i and accessories from 24hrdigital. I was a little put off at first with the slightly less than straightforward advertising, but in the end it was worth it. Yes, 24hrdigital tried to upsale, but what salesperson doesn't? In the end I got everything I was promised for the agreed upon price and then some. I got a free camera bag and mini tripod that I wasn't expecting. Whatever anxiety I had waiting for the merchandise was worth it - these guys are legit and I saved at least $100 overall. I definitely recommend them."
"another Bait and switch store. Unless you buy there overpriced accessories they will hike up additional percentage charges on you to keep you from buying there products that they can not even sell at the prices advertised. As most Bait and switch store out there they all of a sudden did not have it in stock after me verifying with 2 different people that it was in stock to begin with. They are nothing but dishonest, a poor excuse for a business. These guys make crooks look good, and that's pretty sad."
"I feel as a customer a need to prove 24hrdigital is legit!
To ALL of you nay-sayers out there...I received my purchase in perfect new box condition. No I am not affiliated in any way with 24hrdigital. You can point your fingers all you want and waggle, however at the end of the day I still got a Canon T2i $150.00USD cheaper than anywhere on-line or in-store. I actually bought a Sigma lens from B&H while in NYC, you can even check my review just go to www.bhphotovideo.com and search for item: SI1820035C and click reviews and my handle (Mr3dfx) will be one of the newest reviews! You may ask well if he had a T2i allready why buy another? Well I no longer needed the kit lens that came with the one I bought from Wal*Mart so I took that T2i kit back and looked on-line for a body only to save some money and found 24hrdigital.com and took a chance and I too have been burned by the fly-by night NY camera shops and making a purchase from a new store scared the crap out of me. I was honestly prepared to write an awfull review, however these guys are legit! When I called to confirm my order the salesperson tried to sell me a longer life battery and an extended protection plan, I graciously declined and he accepted my answers and sent me my NEW IN A RETAIL BOX camera. This is NOT a bait and switch, because when I called he didn't try to swindle me into a different product, he tried to add on sales, that's what a good salesperson does.
So in a nutshell Great Job 24hrdigital! Thank you for the camera and prompt service! Even if there are crazy people out there with a vendetta against on-line camera gear shops you guys rock! Thanks again!
AND NO!!! I WAS NOT PAID OR COMPENSATED BY 24hrdigital IN ANY WAY. YOU PEOPLE NEED TO GET A LIFE AND STOP TRYING TO RUIN THEIR BUSINESS!
I will copy this review and paste it into the other review sites as well. "
"Have a receipt for order of Canon 7D saying $1314.24 with Free Shipping - when I wouldn't increase my order by buying accessories my total was increased to $1431.xx to cover INSURANCE for shipping...I cancelled order for fear of what would come next...if the actual cost of doing business is $1431.xx STATE it not $1314.24...!!"
"Excellent, I bought Nikon D700, the camera was as described, new and perfect. The same went for a lense. I did receive an immediate email with the confirmation number as soon as I placed my order. The camera was shipped in 24 hours.
UPS tracking number provided as well.
Will not hesitate order from them again.
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"Purchased a D90 with a lens package. Placed the order online. Received the order as well as a few upgrades in less then 7 days A little slow being that I live in Stated Island and they are in brooklyn. Would do business with again because they saved me over $300 from my local best buy. Thank you 24Hr Digital.
Jan & Dom
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"I ordered a digital camera over 2 weeks ago and have not received it. I've tried calling and emailing 24hrdigital.com but get no response. When I ordered the camera they emailed me telling me that they received the order and it should arrive within 9-12 days but did not give me a FedEx tracking #. I can not get in touch with anyone from 24hrdigital.com to get the tracking #."
"These guys are excellent I was shopping for a Nikon D90 and came across 24hrdigital.com. I would like to start off by saying that dealing with this store was a pleasure he is extremely Informative and very nice, I priced out the equipment that I was in the market for at my local ritz camera store and they quoted me a price of 3299.99 for a Nikon D90 and a 18-200 Lens and an sb 900 flash plus a bunch of other accessories that I needed. I called 24hrdigital and spoke with Allen. He gave me the entire package plus more memory then ritz offered and a battery grip which was not part of ritzs offer. I read alot of reviews about other companies and personally I've read a lot of horror stories, Yes They sell Accessories yes they sell import models however they don't force you to buy anything that you do not need. In total I saved over 800 dollars and the best part was that my package arrived in 3 days when it was suppose to be there in 7 days, All I have to say is that I will be doing all of my photography shopping at 24hrdigital.com. Thanx again Allen I love the Tamron 18-270 it works great."