"It was fast delivery. The exact thing I ordered and very informative"
"The parts were what I ordered and were very good and packaged good"
"Who could ask for more? Cheap, fast, great product. "
"Outstanding shipping time frame. Awesome quality product. Fits like a charm. "
"They have the worst customer service i have ever delt with and when i finally got my product it was noticible opened by someone else and damaged yet they still sent it to me. Never order from them. "
"Great prices and products !!!@"
"I ordered the cooler bar, they did have the color I wanted, but emailed me personally to tell me and delivered a different color immediately. "
"I expected delays due to the 4th of July. Thought you'd be like other motorcycle online retailers who use any excuse to not do their job. But noooo, you had to be the exception. I ordered on Saturday the 2nd and recieved my package on the 5th.
Watch me, let's see if I will get the same bad at doing bad service with this next order I most definitely plan on doing."
"the piston is nice when the thing does not lock up after 5 mins "
"Everything I needed to get the stator and all associated gaskets replaced, fast shipping aND arrived in less than 5 business days."
"Purchased your overhaul kit for my sportster, was disappointed that I replaced all parts but the mixing screw as it would not fit. Looks like no sportster riding this 4th of July weekend. How sad"
"They sold me a product that was listed as in stock when it WASN'T. So they sent me an email saying they refunded my money back when they did NO SUCH THING..... And it would have just been an easy phone call for me to change my order to a different color or the same part that they had in stock..... I'm not impressed and will NEVER do business with them again"
“We did in fact call you, and since you did not pick up we left you a voicemail, as well as emailed you to tell you that we have an alternate color available, however you did not reply to either the call or email. Since you did not reply to our email nor our call, we did cancel the order after 1 business day. Your PayPal account has been fully and immediately refunded at that time. ”
"I ordered a battery booster to have on a trip across the country. I had first learned about this device a week before leaving. Ordered thursday, got it monday-wow! Thank you"
" I need it for my 1996 Harley bad boy which is unavailable through the Harley Davidson dealer .I found one on their website ordered it and receive it three days later I couldn't believe the quick service thank you very much"
"I ORDERED A CLUTCH KIT ONLY TO HAVE MY MONEY REFUNDED WITHIN A DAY WITH THE EXPLANATION THE MANUFACTURE CHANGED THE NAME. SOMEONE NAMED ALEX CONTACTED ME THAT IT WOULD BE PUT ON THE WEB SITE UNDER THE NEW NAME SOON, AFTER A WEEK I CALLED CUSTOMER SERVICE AND WAS INFORMED THEY HAD NO IDEA WHAT I WAS TALKING ABOUT AND I SHOULD CONTINUE E MAIL WITH ALEX AS THIS THE ONLY WAY HE COMMUNICATES. FRUSTRATED I GOT ON ANOTHER WEB SITE AND HAVE THE KIT ALREADY."
“Unfortunately the Dragonfire clutch kit you ordered was out of stock and now discontinued. We did recommend that there is an identical EPI clutch kit which you can buy, but as we said we currently do not sell on the website.
We are glad we could help you figure out what to get from another website and we thank you for leaving us a 1 star review in return for our help. ”
A rep from Adept Powersports, adistribution, has responded:
“We only sell brand new product. If you feel that the product you received was opened or in any way damaged - we'll gladly exchange it or take it back for a full refund. In fact you have never contacted us about the order you received. If there is an issue with an order, most reasonable people simply contact the store to resolve the issue, not leave childish reviews calling the store "horrible". But then again not everyone is reasonable and not everyone truly has a real issue.”