"This company is amazing, by that I mean, the recall on my order was quick. They contacted me when they received my order and what day it was going to be delivered. When both orders came they were packaged very well, I know because I work in the shipping industry. Thanks again."
"They didnt know anything about wheels when i called them. But did have a great product."
"It was a shaky beginning with my first order due to wrong parts being sent but the resolution to my problem is what set this company above the bar in terms of customer satisfaction. Top notch performance from rep (Alex) - kept me well informed of any and all parts of this order. Will definitely give them repeat business :)"
"The cap is a fine product...
However the kit was missing hardware and hence the annoying trip to the Home Depot."
“Hi, Frank. We apologize for the inconvenience. Sounds like the roof was mispackaged from the manufacturer. We have issued a credit for the hardware to your original payment method.”
"thanks for the rims shipped fasted and just was i was looking for"
"Item is as a Pr(pair), received one. Now have to go through all that is required to buy another one. Trying to decide if it is, indeed, worth the trouble."
“Dave, seems that you have already made the decision by taking the time to write the review.
We do apologize for the inconvenience. The covers you ordered should be a pair (sold and packaged as a pair from the manufacturer). It sounds like it was incorrectly packaged from the manufacturer.
We'll get another one sent out to you promptly.
It is definitely much easier and less trouble to contact us directly at cs@2wheelpros.com or 800-897-5158 anytime you have an issue so we can take care of it.”
"I recently purchased an ATV seat from 2wheelpros.com. The invoice showed a shipping charge of $6.95 on the invoice, after the transaction was complete.
13 minutes after completing the purchase I received an email stating the item was over-sized according to UPS shipping and additional shipping charges would be required before my purchase would ship. A link was provided, to authorize my credit card for the additional shipping charges. Below the link was a note that the new shipping costs were only an estimate of the actual shipping charges and that the estimate was based on previous shipping of this item, indicating the shipping could exceed this estimate.
The item ordered is less than 1/2 the size of UPS "over-sized" shipping. The seller misrepresents the shipping at the time of sale, and outright lies in their responses from customer service. Buyer beware on purchasing anything here. Buy it from a reputable seller. Don't be fooled by the Google Trusted Store, as Google makes it near impossible to report this type of seller, and obviously doesn't monitor their activities."
“Hi, this is correct. Normally most OEM parts ship for a flat rate of $6.95 currently. We also offer free shipping on many items. However, additional shipping and handling charges may apply to large ATV / UTV seats (as was the case here), motorcycle frames, ATV / UTV frames, and large ATV / UTV bodywork. This is rare but does happen and we will contact you regarding these extra charges BEFORE processing your order. If you choose not to proceed (your choice) we will gladly cancel the order. There is no "bait and switch" - clearly the meaning of that phrase describes something very different.”
"Good price, fast shipping. Thanks guys!"
"Order was received correct and fast!"
"I have ordered a lot of stuff via RevZilla and they didn't have a size I needed so I tried out 2wheelpros. Mistake. I found my item and bought it. Later they emailed me that it was a Closeout item and could not be returned - BUT I had read their policies and checked at the time it was purchased that I could return if needed. Getting notified after the fact, when it wasn't marked as Closeout when I bought it is ridiculous and poor customer service. I love RevZilla and learned my lesson. Stay with the company that treats you right. "
“It looks like you asked to cancel the order, which is what we did.
Not sure what Revzilla has to do with any of this, but they have this item on closeout as well.
Makes one wonder - if we had the size you needed, and Revzilla didn't we are not exactly sure why you wanted to cancel your order.”
"Good price, good shipping price, fast delivery! Thanks"
"I placed an order for Polaris part #2879338 which specifically claimed on their website to include tools 2-6,8, & 10. When the kit arrived, the only tool i really wanted/needed was the only tool not included (tool 8). Naturally, i called the company where i received help from a customer representative who informed me that my only option was to return the item because it was a MISPRINT ON THEIR END (how many companies demand their customer take the blame for something wrong on their end?). After asking to speak to her supervisor 6-7 times, finally she agreed to put me on hold. After over 15 minutes on hold, the supervisor picked up and after informing him that all I was asking for was the part I ordered, he began to raise his voice, told me numerous times to quit asking for a free part and wouldn't allow me to walk him through getting to the parts screen where i ordered the part from. After nearly 5 minutes of listening to "Alejandro" tell me I was wrong, that it wasn't listed in the ad (even though the earlier customer representative acknowledged that it was in fact listed), I was hung up on. So, I called back once and my phone number was ignored. I called again and the woman customer representative picked up, told me her supervisor was too busy to discuss the order, and would call me back when he had a chance. I told her I would wait on hold until he was available. Low and behold, within one minute "Alejandro" picked up, with his voice raised, and was clearly worked up because he knew they were in the wrong. This time, Alejandro was glad to look at the specific parts screen with me, but only because it had been edited to say that part number 8 was no longer included. After a few minutes more of me being told I was demanding a free part, I was hung up on for the second time. EASILY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. All i asked for was the parts I purchased, instead I received a return label and an earful proclaiming I'm demanding free stuff. All of this over a 20 dollar part. DISRESPECTFUL AND POOR EXCUSE FOR A BUSINESS MODEL.
In addition, after posting this review, 2wheelpros.com claimed to resellerratings.com that, in fact, I had never ordered anything and we had no contact whatsoever with one another. One can assume this was done in order to have this review removed. I submitted my receipt and proof of purchase in order to have the review republished. Again, what a joke of a "business". If Alejandro would have treated me like a customer, and not a cellmate, I'm sure this situation would have been resolved peacefully. I WOULD NEVER PURCHASE ABSOLUTELY ANYTHING FROM THIS BUSINESS AGAIN AND NEITHER WILL ANYONE I RIDE WITH. I hope you forever enjoy hating your job Alejandro.
In response to your response, i never pushed the part of you sending a "free product" (as you claim), i pushed the part of your company having extremely poor customer service, funny how you can find the time to say I never ordered anything from you, yet also have the time to send a response once i made sure my review was republished. I take it now you remember doing business with me? I have already re ordered from another company and actually received what I paid for. $20 is petty..... the fact that you denied it ever being listed just long enough to edit your web page is really what made me realize the true integrity of your business. Nothing less than a scam."
“Kelley, the toolkit you ordered does not include the tool you are asking for. We do not put together these tool kits, they are sold as kits by Polaris. Unfortunately our website was not clear on what is included and we apologize for the inconvenience that has caused you. We have provided a PREPAID return label to you so you can return the tool kit for a FULL REFUND. We do understand that you would prefer that we give you $50 worth of product for $25 you paid, however we are not currently running any promotional product giveaways.”
"This is the first time I ordered from 2WheelPros but it won't be the last. You can not beat their prices and you certainly can't beat their super fast shipping. I bought a HJC c max ll snowmobile helmet with the electric shield and it came in a nice new clean shipping box , I was very impressed with that. I ordered from other companies and by the time I got my package it looked like they kicked it all the way to my house. Hats off to 2 WheelPros . Now I just have to wait for some snow so I can try out my new helmet. I am concerned about the electric shield working although there shouldn't be any reason it wouldn't . If you are thinking about ordering from this company don't hesitate for a second , it was a complete pleasure dealing with them from the min I placed my order to the time I got my package."
"Fast delivery and good fit. Looks great on the bike."
"Other then taking a couple days to get it shipped into the mail. Product was good. "
A rep from Adept Powersports, adistribution, has responded:
“Hi, actually the reason we contacted you is because we do know about the product. The manufacturer catalog appeared to have the wrong size / part number for the front wheels you ordered (for your ATV model), In fact because we are so good at knowing the product we sell, and wanted to make sure you get the correct product, we took a few extra steps to make sure it was correct.”