"We ordered a pair of sunglasses for my wife recently. They arrived quickly and were the perfect prescription and fit for her. Great price too!"
"I ordered transition lens and got them in less than a week. I am very satisfied with them"
"I purchased a pair of Oakley Chamfer 2 eyeglass frames for $107.35 and sent them to 39dollarglasses.com to have lenses fitted and installed. I placed the lens order for $54.90 and mailed them in USPS Priority Mail. I called 6 days later to check on the status and the representative said he they never received them. I checked the tracking and it was confirmed that they were received. The representative proceeded to look for them and finally they were located. This leads me to believe if I hadn't called to follow-up they would have never been processed.
I finally received the glasses back and inspected them upon arrival. I found three separate cracks in the upper right portion of the frames. This was from incorrect measurement and fitting of the lenses, causing the structural integrity to be compromised and crack.
I called 39dollarglasses.com on March 16, 2016 to inform them of the situation. The initial representative, Venessa, explained to me that nothing could be done other then sending the lenses back and fitting them on one of there cheap frames. This would essentially leave me with a broken pair of Oakley frames that I spent over $100 on. She then explained that this was company policy and they weren't responsible for frames that they damaged. I asked to speak with a manager and David came on the phone. He basically gave me the same unreasonable answer with no resolve.
The business model this company has in place is unethical and simply should be illegal. You wouldn't bring your vehicle into a mechanic to have upgrades put on it only to have it returned in a damaged condition. The mechanic would be responsible for the damage as should this 39dollarglasses.com for the frames they broke.
DO NOT DO BUSINESS WITH THIS COMPANY! READ THE NEGATIVE REVIEWS ONLINE.
UPDATE: In response to the representative below. Yes, they have a terms and conditions that states they are not responsible for damage. This is business model they decided to use, even though unfair and morally unethical. It's easy to create a legal document stating "not my fault" when it really is. The right thing to do as a business is own up to your mistakes and make them right, not hide behind legalities.
Bottom line, I sent glasses in and received broken ones in return with no resolution."
"Very easy ordering process and had my glasses not needed to be looked at twice, it would have been a very quick delivery. They should have looked at them again because when I clean my glasses the lense moves around the frame for the left eye, praying it doesn't pop out because I have semi rimless frames "
"Order shipped promptly. Both pairs of glasses work beautifully. The price cannot be beat."
"Glasses came quickly, exactly as described, and fit fine. The arms also have the tension feature.. A bonus I was not expecting.
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"Affordable price, great product , fast delivery
Purchased for my 5 years old and fix them right and he looks adorable with them! Thank you 39DollarGlasses.com"
"Glasses were well made, fit well, and attractive. Glad I took a chance, ordering online. I ordered sunglasses with the thinnest available lenses and am very happy."
"First set of glasses were returned because they were tri focals & should be just reading glasses. Second pair can not use either. On one pair the one lens was not in the frame the second pair are so wide they fall off my face & are crooked. They have to be returned also & is very inconvenient."
"The quality and craftsmanship that goes into making my 39 Dollar Glasses were beyond my expectations! The shipping was quick and they sent them with a hard case, a mini fix-it kit along with a microfiber towel! Out of all the glasses I have worn my entire life these are the best ones I have ever owned and you can't beat the prices! I intend on buying 39 Dollar Glasses for my entire family. Well done guys and gals!"
"I've ordered a few pairs now and I am 100% satisfied. I will continue to order. Great selection of frames and colors. "
"Considering that I ordered from home without a trial fit, I can't complain at all. The price is great, the fit is great, the style is fine, the lenses allow perfect vision, and the items were shipped in a timely manner."
"This is my second time shopping at 39DollarGlasses.com and all I can say is WOW... I am so glad that I've found them. Their selection of prescription eyeglasses and sunglasses are fantastic. The quality of their products are top notch.. Fast and friendly customer service, so.. what else can we expect?
ohhh.. and I forgot to mention about the PRICES!! they are VERY affordable... so.. for these reasons I will continue coming back, and recommend them to anyone that I know.. specially the ones who are giving me compliments of my frames choices..
So, thanks again, and I will be back for more soon!! "
"Pretty nice, I just didn't like how the price went from $39 to 60."
"They are fairly cheap for the cost, but they quality reflects that. Don't expect perfection. The lenses are sometimes not cleanly finished around the edges, The frames are sometimes not true and squared. The issues are usually ones you would expect them to catch before sending them out, Out of the 10 or so pairs I have gotten from them, two of them had major defects in their most expensive lenses - they were part of the same order. They judged them non-defective and I had to obtain the refund through my credit card company. The rest have been fine except for the minor stuff I mentioned at the start. "