"I have purchased many items from 3B Tech over many years. I recommend 3B Tech because they deliver exactly what they advertise and provide excellent service. "
"It is always 1st class, I have made several orders now and 3b tech gets them to me worry free. I have recommended them to everybody I know"
"Motherboard was backordered, received phone call with new delivery date. +1
Motherboard arrived with dead PCI-E sockets.
Tech support and RMA procedure pending. (emailed on weekend) Expect more of the same great service I've had in past.
A little disappointed in having to wait two extra days, but phone call made that a wash.
*Update*
I spoke with Nick the tech about my issues, and an understanding was reached about further testing of other components when I returned the motherboard for replacement. Nick offered to bench check my motherboard, CPU and memory and assured me that it would work when I received them back. True to his word, it all works and I got it back in 5 days from sending it off. 2day transit, 1 day receiving to tech, repackage and another 2 day transit.
Overall extremely satisfied with my treatment, in spite of a delay after the order was placed and then having a bad board, these folks have reinforced their claim and commitment to customer service. While they had a delayed shipment from a manufacturer, they took time to call and inform me of the delay. Once I had an issue, Every effort was made to resolve it via phone. Once that was exhausted there was the painless RMA process and I returned the item under warranty and the other components and they were verified working before they were shipped out.
No doubt, these folks have class and bragging rights!
It had been several years between orders prior to this, I've tried a few other online retailers in between, not one has been as courteous during a problem. I will most definitely recommend them, and use again."
"I had difficulties with the drive I bought but my old laptop might be the problem so I'm working on that. "
"All was as ordered,the fast shipping was an unexpected plus,we would reccomend this merchant to others."
"Good prices and fast shipping, I couldn't ask for much more!"
"Never had a problem in several orders until this one. I received two DOA drives and they expect me to pay for the shipping back to them. Disappointing.
Update: These are 2TB drives I tried using under Win7 on a machine with the same model as well as on a newer unit. These drives fail at the BIOS level as well as in a USB dock I have. I'm experienced and these were definitely both DOA. That's not as big of a problem as the fact that they will not pay for shipping back for replacement. On top of that they are now taking well over the 24 hour response time they say is typical to get back to me on the request to pay for the shipping for this RMA. Fortunatley, though, WD is backing these drives and I only have to pay $6 for shipping for a replacement through them. 3B Tech is also unwilling to reimburse me that amount, too. I can get this resolved for relatively little cost, but the principle of not paying for return shipping on DOA products is going to make me avoid buying from them in the future.
Update #2: (First update was to respond to 3B Tech saying that the drives were special larger drives that could not be used in some systems) Please know that I emailed the RMA department on 7/21 (after several phone calls) and it is now 7/27 and I still have not heard back from them. This is very different from their target 24 hour response time. I also at no point was told I could have a label but would be charged the shipping if it was found to be not defective. Their policy states that a restocking fee could be charged, but they seem to continue to not want to pay for the shipping back to them for my DOA products. Again, disappointing.
Advice to buyers: When checking other vendors, consider their DOA policy. Newegg, for instance, did not charge me even the one time when it was a 3TB drive I could not get to work with one of my systems."
"It was very good! Customer support is easy to work with on returns. I will definitively buy from this company again! "
"my dealings with 3Btech have always been good. I've purchased many dozens of items from them and have never had a problem, Their customer service is first rate."
"Good buying experience. Timely email notifications, quick shipping turnaround time, and you gotta love the free shipping (on every order). Product arrived in good shape, as described."
"The email flyer had a typo in reference to the amount of ram the laptop came with (said 4gb's but actually came with 3gb's) and this is not the 1st time this has happened. The items I ordered were shipped out promptly and received in a timely manner. The laptop was all that I expected. Sleek, light weight and very stylish. The laptop carry bag is sturdy looking and has more pockets/compartments than I expected. The only real issue I have with the order was the lack of written documentation. Being new to laptops, it took me a couple days to find out there is a button to turn on wireless access and the webcam. So there was some frustration getting those to work. "
"Quick Reilable service. Products exactly as advertised."
"The web site was very user friendly and easy to navigate through and provided complete and easy to understand information. The ordering process was equally user friendly, uncomplicated and took less than five minutes to complete. The order was submitted on Wednesday and was received on the following Friday."
"Very Satisfied ordered was received very quickly and in pristine condition (and at a very good price with no charge for shipping). I couldn't be more satisfied!" "
"3B Tech is the BEST online computers and computer supplier I have ever found....
Plus they have the best prices around and they're really easy to talk to on the phone...
Thier techs are vey helpfull!!
Thx,
Chris Cosper"