"had an issue, at least they try to find a solution so support is ok, just think it could have been avoided."

"Very good shop.
Fast shipping
Excellent customer service

Olivier T"

"Both orders came along, excellent product quality, delivery took 14 days, the manager is very sociable, the price of goods is also very attractive, However, there is one drawback for a long time pulling with sending the order as I understand it there was no product available, but that's okay because zakazannog quality product surpassed all expectations. In general, the store satisfied.I would recommend"

"The best customer service I've received in years. Customer service response time is less than a day. I ordered my item on the 29th of June and the package was at my door on the 7th of July. Best overseas shipping experience I've had. Item was exactly as described and the quality was better than other products I've seen on the market. If you want the best price and best shipping, I would strongly recommend 3FVape!"

"Maybe this is a isolated incident. Bought a rDNA clone from them. It was poorly made and non functional. Temp control didn't work, charging light was always on, and gaps everywhere. They said they tested the product before shipment and it was top quality. They were sadly mistaken. (they even admitted at a later time to other customers that they messed up)

Started the return process, but they wanted me to ship back to China at the LOWEST shipping cost, they will not reimburse you for anything over $16. (Which means no tracking) The next lowest option with tracking was $45 and they repeatly said they WILL NOT reimburse for that amount.

So I send it off using the lowest amount. No tracking. Weeks go by, no answer. I asked if they received the item and they said NO. and to wait longer. Wait about 2 more weeks, still they answer NO. By now I know that I have been doped out of my money. All customer service can provide is to "wait" until they receive the package. It been over 3 months with no results. PayPal won't help. So I am out of $100 and 3fvape gets to keep their janky product. I will never shop here again.

They will no post my review about the product, ive tried several times. They deleted all negative comments from their facebook page. Buyer Beware.

**UPDATE**
Thanks for the reply, I will wait for your company to reach out to me to find a solution. I don't know how it was a misunderstanding with my intent to return the defective item. From the very beginning of our email threads, I listed off the problems with the item and I continued to do so in the later emails in hopes that someone would understand. Maybe it was a language barrier, but taking close to 4 months for the company to realize it was a misunderstanding on their part is not acceptable. I will not be holding my breath on a response.

**UPDATE 2**
3fvape contacted me offering a 70% refund on the item. After so many months of dealing with different people, I agreed. I told them that the item was $84.99 and shipping was $16.49. But I will take $70 which is less than 70%. THEN the language barrier happened again. In the email response they wanted to only give me 70% of $84.99 because they read that I paid $100 for shipping alone! Really guys?! If I paid $100 on shipping alone, you think we would be in this situation right now. AND why would I pay more shipping than then the cost of the item itself. Still waiting on a reasonable solution. So far my rating is still true for this company.

**FINAL UPDATE**
After close to 4 months of back and forth with the company, Jessica from client services finally stepped in and reviewed my case. She found all the errors and miscommunication that was happening and decided to refund my money and shipping. I am glad this finally got resolved, even though it took an extended time period. They did return the money as a Paypal payment and I was hit with PayPal fees, But after so long, I am not going to sweat over the little stuff. Rating has been updated. Thanks."

"I had an issue with my order and they always had speedy reply and were able to solve the issue. It was a breeze dealing with customer service and I highly recommend this site to anyone looking for vape products over seas. Tracking was simple and hopefully I'll be receiving my products soon. "

"3FVape did an excellent job with my order.

This was my third order from this company. Every item ordered was exactly as per the description. I am most satisfied with all of them.

After I placed the order, I contacted Nina and changed the shipping method from Postal to Courier. This followed our local Postal Service going on Strike. Nina accommodated my request without any problems. She got me 3-quotes from which I could choose and shipped the items quickly. I live in Africa and got my parcel on day-3.

In one instance an item I ordered was upgraded by 3FVape, to an improved item, at no additional cost.

The packing for the shipment was good and there were no squashed units in the box. Nina always responded very quickly and courteously to any question I had.
What I really like about this online shop is that they do not mislead the buyer by taking orders and then the buyer waits until the item is in stock. (Like some other online shops) 3FVape will clearly state "Pre-Order" or "Sold Out" when the item is not in stock.
3FVape - Keep up the good work!

I will be seeing you soon again.
"

"Really good experience part of the order wasn't carried in stock anymore and they had to source it from their suppliers, there was good back and forth e-mail communication on how this process was going.
Good quality merchandise, reasonably cheap and once dispatched quick delivery, can't say fairer will certainly order from them again.
One of the best e-shopping experiences I've had."

"3fvape offers great products for vapers. they have reasonable prices and an excellent service!"

"3FVape, I purchased from this company before, and the product was in very nice shape and build, so I decided to purchase the Stingray mech mod. 3FVape emailed me explaining that the mech mod I ordered would not be in stock until the end of June 2015 so 3FVape decided to upgrade the Stingray mech mod to a better offer, STINGRAY STYLE MECHANICAL MOD FULL SET – BLACK, COPPER + STAINLESS STEEL, 1 X 18650 / 18500 / 18350, which costs more than the one I ordered. I wrote back saying I will pay the difference in cost and I was emailed again, Nina, I assume the representative of 3FVape insisted I shouldn't worry about the price difference and the full set will be mailed out shortly with tracking number. Well I couldn't be happier, what a fine service 3FVape provides its customers. I will be ordering a wooden box mod with a RDA in less than 2 weeks as a way to thank 3FVape for their kind service."

"Great vapeshop. Nice products, great prices.
The customers support is really efficient. Absolutely recommended"

"I love my new toy. High quality and inexpensive. Thank you!"

"Amazing online store for all vaping products, decent prices and high level of support and consistency of delivering products,
nina is highly cooperative and delivering incredible service level with proper communication and fast response "

"that's a great site sold many great vapo products. Just bought some from them, and enjoying them. Nina helped me on many questions, even I am a fresh vapoer, she explained more and more on details, patience and helpful! Will shop on this lovely site again, ta"

"what a great store to do business with-when they could not get the color i had ordered they immediately contacted me with options- a refund or other colors. when i chose another color they upgraded my shipping to get the product to me faster. just great customer service on top of their already great prices. i will do business with them in the future and wouldn't hesitate to recommend them to anybody. things happen, but how you handle those things prove if you really have customer service in place to handle those events-3Fvape has the service in place. they do what it takes to earn their high rating."