ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.44/5
Chance of future purchase:
3.36/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.25/5


Verified
5/5

2024-10-20

Super fast delivery

"Quality of the part meets visual standards, functionality of the part we’ll see "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-19

Great rimS

"The rims I got from you guys made my suburban look amazing. "


Verified
5/5

2024-10-10

Excellent!

"Love the fast shipping and customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-10-09

No cancellation of order

"10-4-2024 I Ordered 2 rear axles on a Friday evening around 5 p.m central time. I realized over the weekend that I ordered 2 left axles. 10-7-2024 I Called to the California phone number at 11:30central time 9:30 California time. I have my order number and explained that I wanted to cancel the order and reorder the correct axles. The person I spoke with said it shouldn’t be a problem. After a few minutes I was sent an email requesting a cancellation from 4wparts vendor. I then received a UPS tracking label that was created at 4:00 p.m. The following day 10-08-2024 i called to ask why it was not canceled. 4wparts said the vendor must not have acknowledged the cancellation. The person on the phone said I would have to wait for the part to arrive before I could go any further. I received the parts at 1:00 p.m. today. The box the axles were in was destroyed. The axles had been rubbing against each other as well as the diamond plate flooring of the ups truck. The ups driver said they would note and take pictures of the damage. I then callled 4wparts back and explained about the ups damage. I also wanted to send them back. I was told by 4wparts to take pictures and send it to them. Now I have to wait for the vendor to give the okay to send them back. I didn’t purchase the axles from the vendor I purchased the axles from 4wparts. It seems like a good way to pass the buck. So not only do I have to pay return shipping for something that should have been canceled!! I have to wait 24-48 hours for the vendor to get back with me. Terrible experience!!! Will never do this again!! Lesson learned buy local!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-06

JEEP JLU Tire Relocation Assembly and Fasteners

"Parts and fasteners (washers, lock washers and bolts) were exactly what I needed to install 35" tires with GM OEM tailgate reinforcement bracket. The part works well with the OEM part and I feel more secure that the tailgate will be able to properly support the 100 # tire/wheel set.

The finished product also looks great.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-09-24

Damaged during shipping - No response

"The tonneau cover I ordered was damaged upon delivery. FedEx left it at my door and no signature was required. I emailed customer service and got no response. I’ve contacted the company that produces the tonneau cover to try and get replacement parts. I most likely won’t order from 4 Wheel Parts again due to their lack of customer service. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-09-19

Excellent.

"Ordered wheels on Tuesday and delivered today. Thanks"


Verified
5/5

2024-09-18

A-1

"Lightning fast shipping. Exactly what I ordered. Zero issues. Will return to shop again. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2024-09-06

Warn Zeon Long relocation kit

"Fast delivery and just what I needed although a little pricey versus Amazon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-09-05

Great Service and Availability !!!

"I was looking for 4 Falken WildPeak AT4 tires in a 295/65/20 size. I checked a couple of places and was told that the tires were on a National Backorder for possibly 3 months. I was assured that these tires were in stock. They were shipped out the same day !!! The Representative was very helpful and had a Great Personality. I Definitely Recommend 4 Wheel Parts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-09-03

Added shipping charge AFTER payment!!!!!! Cancelled order! Being ignored!

"4W2637617090
Cancelled order within 3 seconds of placing order due to shipping charges being added AFTER payment!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-30

Great service

"Great service will definitely will be coming back "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
1/5

2024-08-29

After the payment

"After the payment of $12.00 and shipping $9.00, total $21.00, they want $66.00 for shipping on a light part that fit on an envelope!"


Verified
4/5

2024-08-28

Service beyond anything I have ever experienced

"Brian at customer service was meticulous in his research to make sure I ordered the right part."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-08-28

Perfect customer service

"Straight to the point… asked why I was calling and gave me the answer. I was told that She will sent me an email about the product I was inquiring about. Short,professional and polite… Thank you for excellent customer service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges