"I go to the website to order a clutch for my jeep. Computer says there’s two in stock so I start to head down to my local 4wpw store to pick it up and I get a phone call from them stating it’s not there. Has to be drop shipped from the manufacturer. I’ve been doing business with this company for over 30 years and the inventory problems keep getting worse. And no it’s not Covid19 related "
"Ordered part for 1984 CJ7, December 2022,was not informed that it was not in stock, was charged for the part, assumed it was being shipped. January 22, still no part, no follow up regarding shipping, availability, nothing. Will not order from this company again. Even more irritating that they keep sending marketing emails....where is what I ordered??????"
"Ordered a FOX steering stabilizer on Dec 29th 2022, priced at $469. Plus CA tax... which I'm at $518 at this point. Today is January 23 2023, 4wheelparts web still says "Processing order". Taking money for parts you don't have isn't my ideal business transaction...and yes they have charged my card weeks ago...im disappointed and still waiting. "
"I called in to cancel an overdue order.
"You have 63 calls ahead of you."
You need to staff up your customer service team
"
"Parts arrived quickly. Called the store, the salesman said they were in and I had them in my hands as soon as I got there. They actually hadn't gotten my diff drop but another customer had ordered one so they gave me his since his pickup time was a week off and mine would arrive by then. Best prices I could find on Icon 2.5 Rear Shocks. Diff drop was a little higher but not by much."
"I want to thank Jared and the crew at 4WP San Antonio for helping me with my purchases. The crew there is really polite and friendly. The showroom is clean and professional and the guys are always ready to answer questions. I made a large investment in my Rough Country Light Bar and wanted to secure it so it could not be stolen. I ordered their locking kit for the bar and received it in great condition, packaged nicely, and quickly. I also want to thank them for help in getting my cargo carrier. Easy order. Great communication. Easy pickup process. I appreciate all that 4WP San Antonio has done for me. Thanks! These guys are 5*s A+
"
"Ordered at the end of 2022 and still waiting for shipping. Got tired so I placed order yesterday from a different site at almost half the price and should be here at the end of the week"
"Great! Ordered online Sunday, delivered on Wednesday. UPS man put it into my shed for me. Easy peasey shopping and delivery!"
"Order was placed by mistake and 4 Wheell Oaarts handled it to mysatisfaction at the retail store.."
"Great price and quick delivery. Very pleased"
"Ordered a part. They called right away saying it was in. Went and picked it up"
"The website made it easy to locate the correct part. The price seemed fair. When the part arrived at the local shop, I was notified by the store manager. When I got to the store, the place looked very good. They got the part for me. I am having the part installed elsewhere, but probably would have been happy with the service at 4WP. I plan to return in the future."
"Great experience and good price."
"The website is easy to navigate through and can easily find what you are looking for,and the shipping is fast,would recommend this website to anyone "
"Bilstein shocks I ordered were delivered quickly and in great condition. "