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Product & services pricing
3.44/5
Chance of future purchase:
3.36/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.25/5

Verified
1/5

2024-03-10

Horrible Service, and Selling Faulty Products

"I bought 4" lift blocks made by ProComp. 4wp mailed the package and it arrived severely beat up, and the contents were clearly used. The manual had grease stains on it and most of the parts were not wrapped, etc. Additionally, the u-bolts included in the package were way too short. This was the correct product for my f250, as verified by ProComp's website, 4wp website, etc. The u-bolts were actually shorter than the stock u-bolts that have a 2" lift block. It turns out that after some research, 4wp have sold a number of these products with the same issue and have not corrected the problem and the same goes with ProComp. I sent 4wp an email stating the issues and they did not get back to me for 3-4 weeks. During that time, at my expense, I bought u-bolts that fit my truck from another supplier and installed them. Now, a month later, 4wp wants to know what happened and said I can return the product for a refund. Obviously, I am not going to remove the blocks from the truck. This is their mistake and should refund me at their cost without the product returned. Summary: sold a used product, the product was faulty, and decided to ghost me for several weeks. "

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Verified
5/5

2024-03-09

Nice transaction

"Great price on fender flares. Quick shipping and packed well. Can’t wait to install them"

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Verified
1/5

2024-03-08

Customer service is lacking

"I usually don't write negative reviews, but this is an exception. I ordered a part online and realized it was incorrect 20 minutes later. When I tried to cancel, they said it might not be possible, and then, an hour later, they informed me the order was shipped. After receiving the part, I attempted to return it, but their response was slow, and they said I'd have to pay for the return shipping. That's the last I heard from them. It feels like they're making it hard to return items. My efforts to cancel and return were frustrating. I've decided to accept the loss and not buy from them again."

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Verified
1/5

2024-03-06

Customer Service Does Not Reply to Email

"Been trying to get ahold of customer support for several days to cancel an order before it shipped. Item shipped anyways and I still have not received a reply from customer support. It's been 5 days. Will no longer be doing business with 4wp this is not the first time getting a lack of response from this company."

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Verified
5/5

2024-03-03

Hood arrived fast and was well packaged

"They are a great supplier of Jeep parts."

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Verified
5/5

2024-03-03

Pro comp level kit purchase

"Item was on clearance for a phenomenal price and it arrived in one day. Really great service in a time when service seems to be lacking in this country. Great job 4W Parts!"

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Verified
1/5

2024-03-01

outrageous

"i have nothing to say. don't see any other vendors on this site so i guess maybe shop elsewhere, where there are many other vendors to choose from, after the experience i had with rough country, lifting my jeep, i would purchase absolutely nothing from them. "

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Verified
5/5

2024-03-01

Attention to detail

"Smooth process and fast answer "

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Verified
5/5

2024-02-27

Excellent staff, great products

"Got excellent recommendations from staff"

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Verified
5/5

2024-02-26

One Stop Shop

"The website is easy to navigate and they had all of the parts I needed! Every other website I visited had some of what I needed but not all of and 4WheelParts had the best most competitive prices. I can't wait to get my over landing bed rack, tent, and rock sliders. This Summer will be the beginning of so many adventures, thanks 4WheelParts!"

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Verified
5/5

2024-02-26

The springs were easy to assemble

"Great product great people to deal with "


Verified
5/5

2024-02-23

Method wheels

"4 wheel parts always seems to have what I'm looking for, and their shipping is fast. thank you"

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Verified
5/5

2024-02-18

Very easy to order and fast delivery

"Very easy to use website, quick delivery turn around time and nice quality parts. "

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Verified
1/5

2024-02-18

Customer Service is terrible

"I sent a message to customer service regarding my order and never received a response."

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Verified
5/5

2024-02-14

Great buy!

"Great product and extremely fast shipping"

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