"Edit:

I ended up needing to return something. Since it was past 30 days, I looked up their policy for such returns and it says,

"Merchandise returned after 30 days will only be refunded in the form of an online store credit."

Which was fine with me. I would have bought something else with the store credit. I called, but was denied because the representative arbitrarily decided that I was calling too many days past 30 days. Maybe I was...but why not make it clear in your policy, why waste customers' time with vagueness?

This, coupled with the "verification" issue described below tells me that 7FAM is not really ready for online sales. From now on, I'll stick to buying their merchandise from retailers with well thought out/superior online operations, or just buy from competitors who have it down.

Original review:

This review is about two purchases: an online gift card and subsequent purchases with the gift card.

Gift card: Ordering was easy enough, but never received an order confirmation email. Called to ask, turns out it was stuck in "verification." I'm asked a few questions to confirm my identity, and the purchase is put through. I'm pretty sure I provided a phone number while placing the order, so 7FAM could have called me instead of the other way around. Maybe I forgot to ask, but I never received the email confirmation I was looking for once this order was cleared. I had to email their customer service, which then promptly forwarded me the confirmation email.

Purchases with the gift card: perfect online shopping experience. Email confirmation was received on time, items were as well. I even got the shipping confirmation email that was supposed to be sent. "

"Sales tax was improperly applied (we don't have sales tax on clothing in my state), and customer service refused to refund the tax or fix the problem. "