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2020-05-30
5/5
Exchanges exactly as described
"I'm not the biggest fan of buying clothes/shoes online, but they have a great exchange policy. When I ended up needing to exchange my order for a different color, the exchange went exactly as described, without any problems. I used their return form and label and sent it in. A few days after receiving the item, they refunded me, processed the return, and sent the new item out. There must have been a sale going on, because they even charged me less than what I had originally paid for that same item! Plus I think they used 2-3 day shipping on the return which was a second pleasant surprise because the original item took a while to arrive due to COVID-19 delays. Color me impressed."
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Updated on: 2018-06-27
2/5
Buyer beware
"I was in the market for a phone for a family member. Did all the research and found a phone we liked. Tried to negotiate with the seller--a "power seller" if you will--but they weren't having it, saying they felt that "the device [was] priced fairly for the condition that it is in." Fine. Paid for it, seller contacts me saying that the device would be shipped the same day. I get a tracking number. Great.
Two days later when the phone is still showing in pre-shipment, I contact the seller to see if it had been actually released to USPS. Over four hours later, the seller replies saying that they "are having trouble locating the package with the post office." Really? Well, I'm sorry for the trouble I caused, including forcing your hand in you having to issue a refund thanks to a paper trail of messages. $200 items just disappear at the post office sometimes, I guess.
I believe the seller either sold the phone off Swappa for more money, or felt like the device wasn't priced as fairly as they would have liked so they decided to not go through with the sale. All Swappa did was send me a boilerplate message saying that they were sorry the transaction didn't work out, this wasn't "the norm" and that they were refunding the $10 sale fee. Wanna know how I know this was an automated message? This transaction still shows up as an active sale in my profile! Which is great for the seller, as I can't review them and warn other new buyers like me...
I would have given them just one star, but I did go on to complete a sale with another buyer (an individual) who was much better to deal with, and thankfully, the phone they sold us is working as of the time this review was written. So this second star belongs to that particular seller, not Swappa."
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2018-06-24
1/5
Terrible, just terrible
"This review is for the online operations of Sam's Club (samsclub.com) I ordered a couple of Sam's gift cards. The way their gift card activation is supposed to work is that they ship you the card and email you the activation codes/instructions, which you can then use to activate the card online. This is great for security...except the activation email in my cases came waaayy later than the card (which came in the mail) or did not work to activate the card properly. Oh, and they billed my credit card many days after the delivery, so I had to go back and make sure my card hadn't been compromised. Fun.
I called Sam's customer service, and they had no idea what the activation code was...the rep had me try everything from the PIN on the card to the last x numbers on the card."
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2016-10-16
5/5
Great customer service, interesting pricing
"Their selection isn't as expansive as the B&M giants', but they do carry a lot of the same stuff and seem to be expanding. They have a price match guarantee of sorts but I noticed their quantities for the same product may vary, which may be a technicality that could allow them to skate on price matching. For example, Costco sells Quaker Old Fashioned Oatmeal in 10 lb, whereas they have it in 8 lb. But for stuff that's exactly the same, they are competitively priced. They also have some sort of a rewards program where a "Cash Reward" may be available at time of checkout. I don't quite get it, but I believe it's based on how much you've cumulatively spent with them.
Customer service is great. I placed an order, re-ordering some stuff I didn't need--a mistake I blame partially on myself and partially on their 'cart merge' feature--but when I contacted them"
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2016-09-04
5/5
Smooth transaction
"I bought a T-Mobile refill and it couldn't have been an easier experience."
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2016-02-19
2/5
"Edit:
I ended up needing to return something. Since it was past 30 days, I looked up their policy for such returns and it says,
"Merchandise returned after 30 days will only be refunded in the form of an online store credit."
Which was fine with me. I would have bought something else with the store credit. I called, but was denied because the representative arbitrarily decided that I was calling too many days past 30 days. Maybe I was...but why not make it clear in your policy, why waste customers' time with vagueness?
This, coupled with the "verification" issue described below tells me that 7FAM is not really ready for online sales. From now on, I'll stick to buying their merchandise from retailers with well thought out/superior online operations, or just buy from competitors who have it down.
Original review:
This review is about two purchases: an online gift card and subsequent purchases with the gift card.
Gift card: Ordering was easy enough, but never received an order confirmation email. Called to ask, turns out it was stuck in "verification." I'm asked a few questions to confirm my identity, and the purchase is put through. I'm pretty sure I provided a phone number while placing the order, so 7FAM could have called me instead of the other way around. Maybe I forgot to ask, but I never received the email confirmation I was looking for once this order was cleared. I had to email their customer service, which then promptly forwarded me the confirmation email.
Purchases with the gift card: perfect online shopping experience. Email confirmation was received on time, items were as well. I even got the shipping confirmation email that was supposed to be sent."
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2016-02-10
4/5
Interesting operation
"Jet seems to sell stuff itself (which is generally delivered within 1-2 business days in marked boxes, well packed) and is also a storefront of sorts for other merchants (stuff generally delivered within 2-5 business days.) So for one Jet order, you may receive multiple deliveries, and there seems to be little standardization for the third party merchants' deliveries: packaging was bad for one item--bag of edible items got squished; for a couple of items, there was no indication they were a part of the Jet order. I imagine these things will get sorted out over time as Jet grows, and aren't enough to necessarily detract me from re-ordering.
Prices were a little higher though. I wouldn't have bought some of the items in my order if there wasn't that 15% first order discount available."
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2015-12-01
5/5
"Prompt processing and shipping. Good price too, and free shipping on just a two-box order! Sure beats buying at UPP prices in the US, especially with a stronger USD."
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Merchant Member
2014-12-25
5/5
"No problems here. I read the reviews beforehand and still decided to give them a shot and buy a gift card. If the worst scenario came true, I would be contacting my CC company. But there were no problems whatsoever. Bought a GC, used it instantly (within an hour,) no problems.
The FAQ on their website could use some proofreading and clarification though. They say "In order to qualify for email delivery, you must be a customer for at least 30 days and pay with the same credit card or paypal account you used previously." But I, as a new customer, was able to get my gift card delivered electronically (which was a pleasant, unexpected surprise.) I think the card might have said "printable eGift card," but I was not expecting an email delivery, based on what's in the FAQ."
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2014-11-26
1/5
"Employees are liars. "Sorry sir, it says we have three in stock, but we can't find them. Sometimes it happens. Maybe they got stolen.""
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2013-03-25
1/5
"Be very careful with Kohl's cash. Apparently they issue in-store only "promotional gifts" that say Kohl's cash on your receipt, but are not actual Kohl's cash which is supposed to be redeemable online or in-store. And they will NOT issue you a new code that can be used online. For this reason, and the illegal price mark-ups they do (google cbs 13 kohls price changes,) I am done shopping at this store."
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2013-03-20
5/5
"After creating an account from a computer, I ordered from their Android app, and the experience could not have been smoother. The app is very well designed and easy to use. What was weird though was that the shipping confirmation email I got had the wrong tracking number! This was corrected later on the website, but it was funny to me nevertheless.
The item arrived in time, and was exactly as described."
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2012-11-26
5/5
"This was my second order with these guys (first was with LD Products), and I'm very satisfied with these guys. Their shipping time is good and prices are competitive, but what really won me over was their customer support. I had one out of three cartridges from my first order go bad, and when I called in, the support rep (Mr. Nelson) was very patient and took more time helping me troubleshoot than process a return. Setting up the return was as easy as giving him some information about the cartridge, waiting for the prepaid envelope, filling out the RMA form and mailing them in. This smooth experience and them standing behind their products is why I came back and will do so again in the future."
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2012-11-26
2/5
"When I placed the order, everything was showing in stock with a delivery date of 4-7 days. Even my order confirmation emails says so. However, when I logged in shortly after placing my order, 75% of my order shows as backordered with a ship date that's a month out from order date. I called in, and the CS gave me a ridiculous explanation of how it's "in stock but not near a distribution center by me", but agreed that the system should have told me the same thing when I was ordering. She said that the order backorder will be expedited a bit, although I'm not sure about that since there are only two shipping options: regular and expedited (which she said would cost me $30 for the whole order. I declined.)
Bottom line: if you're in hurry, buy in store or take your business elsewhere. Do NOT trust JCP's shipping estimates or online ordering system"
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Merchant Member
2012-11-12
5/5
"Excellent selection, policies and customer service to match. I will definitely be returning as a customer."
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