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5/5

2002-05-04

"On tuesday I ordered an iRiver SlimX for the cheapest I could find, and it came with free shipping and 10 free cds. I got a confirmation e-mail the same night, and it said it was being shipped. So, I figured they'd send me an email when it'd been shipped. Well, that wasn't happening...so I checked the website, and where it said "Status" (of my order), the field was blank. So I've just been waiting for something to happen, until today (Friday), I come home to find the package is here! Excellent shipping speed (ordered it Tuesday night at about 9:30 pm, so it must have shipped Wednesday), and it was free! Can't argue with that. It was just a little unnerving about the whole not knowing what's going on thing. Also, I haven't received my 10 free cds, but they said it would be shipped seperately, so it's probably not their fault. Also, this was the cheapest deal I could find, so it wouldn't break my heart if I couldn't get the free cds. I'd order from them again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-17

"I've ordered from #9 Software many times.

One time I had a question and the person handled it quickly, professionally and had a good grasp of the English language, preventing any barriers there.

It is the FIRST place I check for my software needs.

If other users would read the Microsoft EULA for OEM purchases they would know what they are getting.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
Overall technical support
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use