"ABS ULTIMATE V2 36 has given me nothing but excellent service since day one. After I lost all software in Hurricane Katrina. ABS's best tech, Antonio was still here to help me locate software at my request. Way to go ABS, Thanks again Antonio for everything."

"I had a problem with the sound system not working on my computer that I purchased from ABS four years ago. Antonio in customer support quickly identified the trouble with the driver and walked me through the correction. Excellent service."

"The computer simply would not go beyond the ping ans then it would stop everything; no image, picture, USB, anything... Until I called and spoke with Antonio Rosales. He helped me and solved the problem within seconds! I am so thankful that he did and he should be rewarded for his help. If in the future I have another issue with this ABS system, I will call for Antonio by name!

Thank you big time!
Harley"

"The problem w/my ABS computer started on 1-12-2008 with Norton. Norton corrected that issue.
A new problem arose and my server said to call ABS.
I called and the tech that helped me was very helpful, polite and knowledgeable. Antonio resolved the problem which turned out to be a problem caused by Norton.
Thanks for your USA support. It was refreshing to hear and understand the tech speak perfect English.
Keep up the good work. Thanks again Antonia"

"This is an update for my experience with ABSPC.COM TECH Support today, 20Aug2010. The comments that follow these comments and in parenthesis apply to a previous problem before ABS stopped selling computers. ABS promised lifetime telephone tech support for the system I bought from them which cost nearly $4000.00. Today, they would not help at all only to tell me to re-install the operating system and maybe that would help or take the computer to a service center. I asked to speak to Antonio who was very helpful before and the guy said "This is Antonio". I don't believe this guy was Antonio since he fumbled around and didn't at all sound like the person who had helped me before. ABS still answers the phone but don't expect to get any meaningful help with your PC related problem. I DEFINATELY RECOMMEND THAT YOU DON'T PURCHASE ANYTHING FROM THIS COMPANY!!

Sincerely,
Stephen O'Daniel

The following comments are for previous technical support, 01/11/08, from ABSPC's Tech Support representative, Antonio, before they stopped selling computers.

(The computer, when turned on, would immediately stop with the CMOS setup screen (blue screen, UGH!)displayed and would not go any further. I had no idea what was causing it. I called ABS customer service and within a half hour Antonio (ABS TECH) called me back. Within another half hour he had zeroed in on the problem. Thank goodness it turned out to be a simple fix. My wireless keyboard was bad, a sticking delete key!! I had an old PS2 keyboard, and with that replacing the wireless keyboard everything started working fine.
A BIG THANKS TO ANTONIO.!!!

Steve O'Daniel)

"

"As soon as I heard of ABS I did my research and could not find any negative feedback on them. When I bought my computer I was very impressed with their customer service and obviously, the computer. It was the most stable computer I've ever used or owned. Years after my purchase my I kept getting a blue screen of death and they helped me figure out that it was my video card. That was obviously NOT their fault. If anyone is looking for an excellent and reliable computer, GO WITH ABS!!. After all, ABS stands for Always Better Service!! Tech support is amazing and you actually speak to people in America, not some one clear across the world.

Thank You ABS!!"

"The customer service rep. was very professtional and thorough. He addressed my issue promptly and was very, very knowledgeable. Thanks Mr.Alvanez!!

Ken"

"My technician Joel was extremely helpful with my computer problem. He stepped me through his solution and was polite, patient and understanding. This is mt 2nd session with Joel. My second session was with a different technician who couldn't solve my problem. Joel called me back and my computer was back to normal within minutes."

"This is the second PC I have purchased from ABS and it will certainly not be the last. ABS delivers a superior product for a very reasonable price. I recommend ABS to anyone I come across in the market for a new computer.

I have used ABS's technical support only on a few occasions however each time I required their assistance I was provided with clear, and concise information in a professional manner.

I look forward to customizing my next PC with ABS!"

"The purchase was easy and the configuration and build time was awesome.

The problem came in when the computer kept locking. This was noticed less than a month after receiving the computer and here it is a month later and the issue is still being worked on.

The problem (from where I see) lies in the tech support and lack of the ability to actually talk to someone when I have the time and am at the PC. More time is wasted waiting for a callback and not being able to talk to tech support than should be.

There is no point in leaving a message for tech support to call me back if I have 3 hours free and they call back 3 or 4 hours later. Is it that uncommon for me to have a PC at home and not be able to call tech support during the day to get assistance?

Love the systems, frustrated with the support. For the price and level of the system ordered, ABS is NOT "Always Better Service" in my case."

"Didn't know the shipping address and the billing address had to be the same so when buying a computer for someone else you can't have it shipped to their house."

"I ordered a computer from abspc.com. When I received it, it had been left outside my front door in the snow. No damage was done, but I was a little upset about it. Overall though, my computer works fine, and meets all my needs."

"Very satisfied. Excellent, steady machine at an excellent price. Re customer service and tech support: My experience with computer and software companies has been almost universally poor over the years. ABS is a refreshing surprise. My questions have been answered quickly, thoroughly and accurately. Bravo."

"I read many positive reviews about ABS, so I decided to give them a shot. I never thought I would spend $2300 on a system without a monitor, but the value I got a system that was maybe one notch below the "top of the line" options at the time. The savings are even greater if you prefer AMD over Intel. The system did not include a basic mouse or keyboard, but with the type of systems they offer, the basic components were quickly replaced with my wireless keyboard and mouse.All my games work great, and would order from them again. "

"My desktop computer is +6 yrs old, and I never expected to get such a high level of attentive service when I called in to report a problem. My computer has served me well over the years (I had put alot of thought/research into buying it back in 2001). I am glad I purchased it from ABS - besides tech help for the initial set-up, now is the only time I have had a problem with my system. The issues aren't yet resolved, but I truly appreciate the help I have received so far. Thank you Joel & the other staff @ ABS. We'll talk again this weekend!!"