"This was my second purchase with ABS. the first was flawless this one not so much. The cooling fan was not the correct part. I had difficulty conveying this information to the customer service rep who then put me to a technician. I then got it accross that I either wanted the part or I wanted the money credited back to my account. i finally went with the latter as the fan I got was fine it just wasn't the upgraded one I paid for. After all of that I realized my SLI system was missing the SLI bridge that is supposed to come with the motherboard . Rather than go through the hassle I will just buy on from e-bay. One bright spot was the service that I got at the end of the ordeal from I beleive her name was Jennifer but the last name escapes me. I still think very highly of the company. Just their initial build quality has slipped a smidge."

"Ordered a Ultmate X9 series

Pros
----
1.Got my order in 1 week.
2.Very professional build quality,very clean.(cabling ect.)
3.Excellent packaging.
4.Lots of free swag!
5.Support is excellent.

Cons
----
1.PSU cable came loose during shipping.
But this is fairly common when shipping assembled hardware.

2.Despite the great job packaging it,case door had a light scuff.

Edit 10/25/07
They are sending me a manual i inquired about.
"

"This was by far the best system i have ever purchased.. along with the best customer IT support around! I will definitely recommend...and possibly buy... from you again! Thanks a million for the unparalleled service!!!"

"I must say that I have truly been blown away by the performance of this computer over the last 3 years as well as the tremendous service. I used to by Dell.....NOT ANY MORE!!! Thanks ABS!!"

"I bought a computer from ABS over 4 years ago. Recently I got the blue-screen-of-death after my 5-year-old shut off the power while Windows was running. I am up and running again thanks to hours of friendly and helpful tech support. Van of tech support (right here in California, not overseas) was incredibly patient and knowledgeable. I can't say enough good things about this company. My next computer will be from ABS too."

"this is the second computer i have purchased from ABS. This current computer as was its predecessor is beautifully crafted, fast and quiet. I have recommended many people to Abs. "

"Positive buying and warranty experience. Needed replacement install disk. The item was shipped same day."

"I sent a support question via email around 10:00 pm. An hour and half later, they had replied! I was very impressed. Enough to make me want to order my next computer with them. Thanks, ABS."

" I ordered from ABS after months of research. While some of the other companies (Cyberpower and all of their affiliates) were a bit cheaper. Their customer service ratings were awful. I probably paid about $300 more for my ABS than I would have paid for one from those builders, but I could not be happier with my purchase. The stainless steel case was immaculate, and the internal wiring is a thing of beauty. There were no parts substitutions either, which is a concern I read about from other vendors. Overall, I am happy I spent my money with ABS, though I may build my own the next time around."

"Way back in 2006 I finally decided to take the plunge and buy a real gaming machine instead of buying a new Dell or HP every couple of years. Being married with two kids I didn't have the time or energy to build or upgrade my own anymore. Every penny counts so I did a lot of shopping and research to catch up with "modern" PC technology.

I wanted to not only get good "bang for my buck" but I also wanted a company with a decent reputation for quality of build and after purchase support. My choices were finally narrowed down to Puget, Velocity Micro, and ABS. ABS won out by giving me more "bang for my buck" and having just as good a support reputation as the other two.

I waited until Intel's Conroe chips were available and bought a Ultimate X9 for a little over $2000.00 and it was incredible. It simply breezed through any software I put on it no matter how demanding it might be.

However I started having problems in late June that seemed to have something to do with the motherboard. While I wasn't always able to speak with a tech when I called they always called me back and were polite and professional.

Finally it got to the point where my PC would not even boot up and just give a BIOS error code. With it still under warranty I shipped the whole PC back to ABS through UPS.

Unfortunately UPS damaged the PC during shipping and this began a two plus month saga of frustration.

However, by sticking to my guns and even threatening legal action UPS finally coughed up what the repairs would cost and ABS had my PC on its way the next day. They had already repaired the PC and were just waiting for UPS to finally relent.

Throughout the ordeal ABS was on the ball ready for whatever latest stalling tactic UPS threw at me.

They even updated several parts because the original models were no longer available through them. Then they also upgraded the shipping when a booboo kept it from being shipped the same day as first planned.

The repaired PC works wonderfully and I can again play the most demanding games on the market without a worry.

Honestly I have been very impressed with how much ABS has been willing to work with me and when I look at buying a new PC a few years from now ABS will be at the top of my list."

"I had a wonderful experience with abs. My order was easy to place despite issues with a conflict between the shipping and billing address on the credit card used. ABS helped to sort out all of the credit card issues and even provided a conference call with the credit card company. The machine I ordered works wonderfully."

"Let me start by saying I am a tech ops sup for a major tel-com company... I first bought a pc with ABS in 2003(i think, been a while) and was plagued with hardware failures, not really ABS's fault but they fixed each and every faulty piece of hardware. So when it became time to purchase another desktop for myself, I looked into ABS but becuase I wasn't lazy about shopping around online but too lazy to build myself, I looked to another builder 1st... That was a complete mistake! I do not have the space allowed to tell that story. Ultimately I decided to go with ABS for several reasons... They are the biggest bang for the buck, they have great CSRs, and they are willing to help you when things go wrong. ABS I will continue to talk you up to my customers and to friends. Thank you!"

"Outstanding experience, this is the second time in a row I bought a computer from ABS. They were not the very lowest price but definitely the best value. Once ordered, the computer came quickly even though it was near Christmas. It was exactly what I ordered with no last minute substitutions, very thorough documentation. I've had the computer for eight months with no problems so no need for customer service, although my previous experiences with ABS customer service and technical support were very good. I will definitely purchase from ABS again in the future.
"

"The purchasing experiences was a great one. The timely manner in which I recieved my product was great. Ordering was simple and the personel calling to confriming that I made the order was a top notch idea."

"Easy system configuration, lots of good options, excellent pricing, fast delivery, good response to some small questions I had about the payment details.

The computer has performed so well that I have no idea what their post-sale support is like.

It did take a lot longer than they had said it would to get my "free express Vista upgrade" but I did get the CD at no cost even though I have no intention of installing the thing, so that's not a real complaint. I believe the upgrade deal was handled by a third party anyway.

All in all my experience with ABS has been a good thing."