""Thirty minutes later, you get up from your computer, without auto parts and dejected. That won't happen here." They are correct! This will never happen here, because your part will just not arrive. I bought a car to surprise my daughter for her 16th birthday, and I needed a couple starter coils. I told them how imperative it was that I get them on time, and with a promised delivery of 2-5 days, I thought I was golden with 2 weeks. When the part did not arrive, after two weeks, they told me it was "lost." However, when I contacted UPS, they told me that all they did was print a label, and had never actually shipped my part. The second thing is that they don't tell you that they are not really shipping UPS, but have a hand-off to USPS for some type of hybrid delivery. Her birthday is three days away, and they do not even respond."
"I purchased a resistor for a 99e320. Upon install the part did not work properly. Now Am Auto parts is refusing to replace to part since it was installed. How do you know a part works until you install and use It? I was given the run around by Am Auto. Needless to say, I will never do business with them again. "
"Needed to do a return but they will not respond to any of my messages. No contact phone number. Was the wrong part for the car I have. Part could have been sent usps priority for half of what I paid in shipping.
STAY AWAY FROM THIS RIP OFF ARTIST !"
"They don't have costumer service they won't refund you they are scammers
"
"Ordered loaded struts for my Saturn Vue. They emailed saying issue with payment method. The shipping address was different than the card holders. We cancelled the order. Called the bank to make sure they did not charge card. They charged card anyways after we cancelled. When we asked why charge card if there was an issue. They gave run around about address matching yet they charged card without proper address. They now issue a refund that takes 3-5 business days. Set back our repairs for a week now we have to wait. A simple phone call and speaking could have cleared up any issues by customer service does not exist here.
My suggestion is avoid this company at all costs. Spend the extra $10 - $20 and go with a better company."
" Bought a fuel pump paid for all the labor and the pump did not work. They would not refund my money. This was a first time and a last time. Never wrote a review before. But I would hate to see others get rip off. I should have look at the reviews first, then this would not have happen. Go local not on line, there always a catch 22. And you always end up spending more. "
"They have no customer service, unless you want to email with a robot, don't buy anything from this place."
"Needed to replace rear struts on '06 Forester; Asked my mechanic if they would permit me to purchase the parts, have the shipped to the garage for them to install. When I got a "yes" from them, I placed the order on a Friday and the full parts shipment (two rear struts with separate mounts for each) were delivered the following Tuesday. Very swift and free shipping, and the price for the whole package was well below other sources I shopped on the internet. My mechanic was impressed with the weight and quality of the struts and their fit and ride once installed. So for this buyer at least, nothing but a positive experience."
"I order a part for a 6cyl instead of a 4.
While I did pay for return shipping they promptly returned my purchase price.
I will order from them again. "
"The place says 1 thing online and after you place your order. Then, after a day or two, you'll finally get an email saying it's shipped, a tracking # that wont work, and the date it said that the part was going to arrive by will be wayyyyyy different than the date it showed when you ordered it. It's an entire different delivery date the part will be coming than the date they say it will be before placing your order. In other words, to get your money they show a date of delivery. In my case it said 24th -26th. When I got the email saying it was shipped, (with a tracking # that doesn't work) the date said 7 DAYS LATER THAN THE DATE IT SAID BEFORE GETTING YOUR MONEY!!!!!!!!!!! "
"An ebay beloved company allowed to ignore and screw its customers.
Don't believe their feedback as ebay removes almost all the negative comments.
Thought I was saving a hundred bucks but lost $300.00 and use of car.
Was sold defective 09 Equinox front hubs, noise at 6K, seized at 8K.
AM Auto Parts will not talk on the phone. Had to open PayPal case to get to get nasty/giberish response"
"I’ve ordered from them Several times always received my parts they always fit I was a good customer to this company I got a part the other day that didn’t fit my vehicle I filled out the return form and they emailed me the next day I have provided all the information they have asked for order number part number shipping number everything it says 24 hours before they respond it’s been like 4 days now I think it’s ridiculous how they have no customer service number no I’m stuck with a part that has no use and out of pocket 100$ never again will I order from this company ! "
"I am not very impressed with the oxygen sensors but they replaced it for me without issue. Since I have had good customer service I have bought more parts. I have used,rotors,brake pads,hubs, belt tensioner,idler pulley s,control arms, motor mounts,body parts. I have yet to have any problem with fitment. Quality seems to be less then OE for the sideview mirrors but fit and look okay and not a drastic difference as far as quality. (Wires a little thinner,mirror is very slightly less clear). The control arms,brakes and hubs all seem to be of acceptable quality and backed by a good warranty. Radiator fit without issues and no leaks. Coolant temps are the same as OE before it got damaged. Motor mounts seem to be holding up and less vibration then worn OE parts. As you can see I have used a lot of parts from AM auto and not had any major issues. Yes the parts are mostly made in China/Taiwan. The quality is honestly average to what you will pay much more at your local "zone" type of store. Shipping has been on average 5 days from time ordered. I personally recommend as long as the absolutely highest quality is required(such as track and off road heavy duty applications). I personally am not comfortable with cheap ball joints so use at own risk. I have NOT used any ball joints from AM.
Summery: reasonable quality parts for excellent price, excellent customer service and shipping to Ohio is avg 5 days. Overall recommend. "
"I don't know what is with all the negative reviews. I hope you do know that 90% of all parts from all part stores are made in china right??? And as with most all china parts, you have to understand that there's a higher risk of getting a low quality part. And just so you all know, these guys sell nearly the same parts at much cheaper prices then the local part stores. A lot of the local parts stores sell the same stuff. The parts are just relabeled at the distribution warehouses. I use to work for one so I know. So why not just buy from these guys, it's the same parts, just cheaper and better warranty. Another great thing about them is that I live in Kansas City and I can most times get my order usually the next day if I order in the morning. Return service has been good too. They'll normally pay for return shipping if it is their fault. Warranty has been excellent. I had a radiator that leaked a year after I installed it and they sent me a brand new one the next day no questions asked, and I didn't have to ship back the old one. That's awesome! The leak wasn't bad, I patched it up easy, but they sent me one anyways. I normally buy brand name for critical car parts such as alternators, timing chains, bearings, or brake components. But for stuff like a door handle, plastic knobs, wiper arm, oil caps, gas caps, washer reservoir, radiator, tie rods, etc I just order from these guys. They've been very good to me and prices are excellent. The only negative I can think of is that you don't have the convenience of walking into a store and exchanging/returning a part in the same day. So if you were in a hurry, it wouldn't work out for you. Otherwise, they're a great place to order from."
"First they only sent me one strut and then the second they sent was absolute garbage. I wrote a review of the product and they deleted my review"