"Great customer service. Quickly verified stock and shipping. Thanks again."
"Repeat customer. Always get far more hours of usage from Apex lamps than advertised. Great Value"
"Love the clear, sharp picture on our old Mitsubishi WD-65731 TV. Apex has been our source for replacement lamps since we purchased the TV in 2009."
"great "
"As a returning customer, I must say the customer service is the best. I have made more than 2 purchases and I'm very satisfied. "
"Will continue to use Apex."
"Website was very user friendly and very informative about product knowledge."
"so fare for last 2 years we had great product and great service from APEX."
"WARNING : PER INFORMATION ON THE WEBSITE counterfeitlamps.com, APEX LAMPS MAY BE SELLING FAKE KNOCKOFF bulbs, NOT OEM!!!!!!
I purchased the MITSUBISHI VLT-HC5000LP lamp on 9/7/16 and probably installed it around mid-September. Called to confirm that this was a genuine Oshio bulb before I purchased. Hey, it was 25% cheaper than their competitors. I may have been lied to when I was told it was. It fit, the picture appeared okay. APEX Lamps claims that the bulb is good for around 2,000 hours (genuine Ushio bulb should get at least that and it would have had it been a genuine Ushio bulb). Apex's statistics are likely based on the genuine Ushio bulb, not the cheap knockoff counterfeit that I must have received. The lamp burned out 11 months later on 8/21/17 after moderate usage of 5-10 hours a week (max) or approximately 220-440 total hours of use. Talk about a shabby lemon or cheap knockoff. Put my old lamp with the genuine Ushio bulb back in that had a few years of use and around 3,000 hours and will have to go with that for a bit.
Basically rather than paying $155 for a $200 lamp with genuine Ushio bulb, I may have paid $155 for a lamp that I would have been able to get elsewhere for $70 (per the information on counterfeitlamps.com). This can do damage to your projector, burn out in 11 month or both.
I could have gotten the lamp with a genuine Ushio bulb elsewhere for an additional $40 that would in all probability still be working and have thousands of hours left. Thought I would save some pocket change. Instead, I just flushed $155 down the toilet for either a cheap imitation fake, low-grade junk or a lemon and will now be purchasing the REAL part elsewhere less than a year later. No money saved here. To be on the safe side, just go elsewhere, pay the extra and be sure to get the genuine part for your projector if you can find it. Verify it is authentic on counterfeitlamps.com. Don't pay a 200% markup to Apex Lamps on a lamp that can damage your projector. Don't get conned.
Per counterfeitlamps.com, the markings on my lamp would not be on an OEM genuine USHIO bulb. This bulb was also made in China where all of the cheap knockoffs come from. I find it kind of odd that they can sell their lamps for $40-$90 less than their competitors and they burn out after 200-300 hours of use. Maybe I was just sold a lemon, but hmmmmm.
Don't expect any customer service when their lamp burns out after 200-300 hours even if you report to them that you believe that they send you a counterfeit. If you have purchased from them in the past, take your lamp to a technician or check www.counterfeitlamps.com to see if you were conned. Still waiting for a response to the photos of the lamp that I sent them.
Go elsewhere. $150 dollars for what may be a $70 lamp that lasts 300 hours and may damage your projector is very expensive. Better yet, contact the manufacturer of your projector and buy from them for 3x the price. That is the safest bet.
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"I needed a product and this was painless, well priced and simple."
"All of the chat popups are really frustrating and get in the way of just entering my information and placing my order. "
"Easy website to order from!"
"It was very helpful to have Jason online to chat me through the first time with online shopping."
"My credit card wasnt working online, i called in, he helped out in 2 minutes. And i was able to order the part i needed with absolutely no hassle. "
"very fast order process......................"