"I did an impulse purchase for an Epson 8350 projector lamp without first investigating but after reading the reviews on Apex Lamps I returned it two days later unused and in the box. The front desk guy accepted the return and promised an immediate refund. What a relief! Later I found a completely original and new Epson 8350 spare lamp on Ebay for $199 plus free shipping "
"Gave me a lamp that worked for 1 months so they sent me a new one. That worked for 2 months. Took them 3 weeks to send me a new one so when the next one quit working after 2.5 months they said my 6 month warranty was up. Basically garbage. "
"Purchased a lamp from APEXLamps.com. Was charged $272.47. Later that day they refunded me $258.17. When contacted, they said the difference would be corrected.
No correction for over a month now.
I wouldn't recommend going with APEXLamps.com
"
"We ordered/purchased a Sony XL2100U replacement lamp from APEXLAMPS on 03-18-13, and we received the lamp on 03-23-13. The lamp was purchased with a 180 day warranty. The lamp stopped working on 09-20-13. Thus, it only lasted 181 days.
I called and left a voicemail (containing name, order #, lamp serial #, and reason for call) with APEXLAMPS (1-***-***-****) on 09-20-13, but they declined to return my call. When APEXLAMPS failed to return my call/voicemail on 09-23-13, I contacted their customer service , but customer service stated they had not received a message from me, nor was there any record of my call. I assured APEXLAMPS I had called and left a voicemail, then I inquired about the warranty coverage for the lamp. APEXLAMPS stated the warranty was expired by 10 DAYS. I refuted that and said the warranty was only expired by ONE DAY! APEXLAMPS declined coverage again and never offered or attempted to address my concerns.
Attributed to the unsatisfactory service of the product APEXLAMPS sold and their less than professional attitude on the telephone with me, I would not recommend this company to anyone. Clearly, the product they sold me was not reliable. I am very disappointed that I conducted business with APEXLAMPS, and I will NEVER purchase anything else from their company."
"Don't buy a projector lamp from APEX. Mine lasted just past the 180 day warranty. My previous lamp lasted over 3 years and the usage of then projector was the same. DON'T BUY AQN APEX PROJECTOR LAMP!"
"Bought a lamp. When I installed it, it did not work. Called and said there was nothing they could do. Will NEVER do business with them again!"
"Bad Company and Bad Products. I have less than 100 hours on my projector lamp and it blew up inside my projector. They didnt care at all. Wouldnt even replace the crapy lamp they sold me. Very BAD customer service. I will never buy anything from this company again."
"Really bad service. They even sent my invoice to my customer that showed my price. They ignore your request for an explanation that I asked for three times. This company is the worst. Do not buy from them. "
"Company overcharges for shipping. They bump up the weight of the product, in my case to 7+ lbs and charge me for shipping an item of this weight. Come to find out in the UPS tracking my product was only 2lbs. After analyzing the cost at UPS they made an extra $30 in the shipping department by entering the wrong weight for my item.
CS seemed indifferent to really do anything. Rather than ascknowledge the shady practice I was told by the manager, "well at least you'll get your lamp." When this is the Service Manager you know you have a bad operation and people who don't care about serving customers over the longer term. Wish I had come here first. I've learned my lesson."
"Bought lamp in August 2011, lamp blew up in December 2011, submitted email RMA and never received a response. I called and got the run around. Bulbs are cheap chinese crap that should not be sold. Many reviews about this company, all bad, do not buy!"
"I purchased a projector lamp from APEXlamps. The lamp burned out 2 weeks after I installed it. When i called customer service and told them i had received a defective lamp, they told me that there was nothing they would do because i had waited too long to install it. the lamp sat in its box until the other lamp burned out. These are pricey items. almost $200. I would never deal with APEXlamps. there are other reputable dealers out there that will take care of a customer when they sell them a dud."
"It was great ordering from them, shipping went well, but bulb only lasted 4 months. Ordered on May 6th, started to see the dimming and taking a while for the light to come in fully. Wouldn't you know it, the warranty went out on 09-03; today is 09-15. They said there is nothing they can do, would just need to order another lamp. Doubt I'll be ordering from them again ... looking for other vendors now."
"Had excellent price for OEM part and even had a coupon code which was nice to apply. The order process was easy and straight forward. "
"great prices, very quick shipping and overall great customer service"
"I DO NOT RECOMMEND MAKING PURCHASES FROM THIS SUPPLIER. I've made three attempts to contact customer service. Apexlamps has not responded to my inquiries regarding my order. They were very quick to process and deliver my order - but if there is a problem, don't plan on being able to make a return or an exchange. I've wasted my money. "