"The selection is awesome but it is hard to get ahold of customer service "
"Almost too many options. Trying decide how I would use this since I’m not young anymore.
I got this one for hunkering down and probably will get some soft armor too.
The person I spoke with was nice and had complete information."
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Thank you for taking the time to leave us a review and for choosing us as your Armorsmith company. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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"Responded because of advertisement. Checked the offer; went into the background information files to see what the ratings were and calibers this was effective against. Liked what I saw and this was an item on my bucket list. Made the purchase."
“Thank you for taking the time to leave us a review and for choosing us as your Armorsmith company. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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"Great company with great customer service! We share the same values!"
“Thank you very much for your review! We are honored to be your Armorsmith company of choice. We appreciate that you take seriously your responsibility and duty to defend yourself and your loved ones. We see your order has already shipped as well. Please let u s know if you have any questions regarding your order or any other products we offer on our site. Also, if you have the time, please feel free to let us know if there were any other products that we do not currently manufacture or carry on our website. We are always looking for new products to expand our current product line and your feedback is appreciated. Thank you for your business and support!
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"I mean it's literally 2024, so online shopping is easy. It was simple, but if I had 1 request it would be when I sign in and go to my orders I'd ask if I buy something like a Gun Belt then in the " My Orders " part please put the Size of the item like belt size in that. I think I ordered a 31"-35" belt but it does not show the size under my order. I'd really hate to have to send it back. But other than that no complaints more of how to improve. Be well yall."
"Plenty of information on products. Easy to use website and the best prices ever found. Have friends that recommend this site. Good quality products."
"The website is easy to use and the product is nice for any sport that needs belts or plate carriers or for the real deal. keep up the good work ! plus there sales can be really nice. "
“Thank you for taking the time to leave us a review! Thank you for choosing us as your Armorsmith company. We see that your order has already shipped. Please let us know how we can serve you in the future as well, how you like your products you ordered, or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!”
"Easy website layout, trusted brand, great customer service, Higjly recoomended "
“Thank you for taking the time to leave us a review and for choosing us as your Armorsmith company. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!”
"Before u place your order they dont tell you about the 5-10 day lead time it's been 10 days don't have a shipping date yet oh now my account is disabled too with $450 spent "
“Thank you for taking the time to leave us a review and for choosing us as your Armorsmith company. The good news is that your order will be shipped today! We appreciate your patience and understanding. We are the largest direct to consumer body armor manufacturer in the world and that being stated, since we are the manufacturer, we are constantly working to fulfill the constant stream of orders like yours. As for your account, we see that you checked out as a guest when you placed your order and you never created an account. If you would like assistance with that, we can certainly create an account for you. Regrettably, since you checked out as a guest when you placed the order, it would not be able to be added to your new account's order history, but going forward, any order you place when logged in would be in your history. We will reach out to you via email to check if you would like assistance with this. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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"Too Many Texts and email propaganda after my purchase and email account setup."
“Thank you for taking the time to leave us a review! Thank you for choosing us as your Armorsmith company. If you don't want to receive our sms messages and emails, we suggest unsubscribing. We know that they aren't for everyone. If you have any issues with that, please let us know and we will make sure you are off our lists. We hope we can earn 5 stars from you for the products that your purchased at least! Please let us know if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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"When I first heard about Armored Republic I was excited to have another Christian-run American business to support. They have some areas that need to be improved upon though if I'm ever going to purchase from them again. I ordered their Freeman carrier with the 2 - 9"x9" steel plates to test the waters as it was one-third the price of the Testudo model of theirs that originally caught my attention. I knew the plates being smaller would provide less coverage than the full-size Testudo but the pictures on their website obfuscated the bottom of the carrier so it looked like it would be big enough (stop having models cross their arms blocking full sight of the product please) but unfortunately being a 6'5" male the Freeman carrier doesn't even fully cover my lungs and is pretty much only good to prevent heart shots. The carrier and plates are not American made which is a big negative as well, as they're only designed here and manufactured in Vietnam. I'm willing to pay more for a quality American-made product so it was disappointing to discover that Armored Republic offshores production to save on cost. The steel plates themselves are NOT NIJ rated as well, sadly enough, so I can't say I'd be confident in trusting them to hold up against what Armored Republic says they will. The Freeman carrier's shoulder straps are strikingly thin and flimsy and I can't see them holding up for too long with regular wear. The shipping time was acceptable considering I made the purchase the week after Christmas and they had a blizzard to contend with last week (ordered on Dec 27 and received on Jan 17). Highly disappointed with the purchase but that's partly my fault for not doing enough research before buying. Needless to say I'll be looking to one of the other American body armor manufacturers to replace this bad purchase."
“Thank you for taking the time to leave us a review and for choosing us as your Armorsmith company. Yes, the Freeman plate carrier is a minimalistic styled and sized plate carrier setup. On the product page, there is a picture of three models with their height, weight, chest size and each one has their arms by their sides. We think you saw an ad that has the model with their arms crossed over the plate carrier, but on the product pages on our website, it shows unobscured pictures of the carrier and also what it looks like on different sized models as stated above. At 6'5", you are definitely in need of a standard sized plate carrier and at least 10"x12" plates and if you don't mind the additional weight, we would definitely suggest going with 11"x14" plates. ALL of our armor is 100% American made, so we are not sure what information led you to believe the armor is made in Vietnam. It is true that we do have a textile facility that produces some of our soft goods in Vietnam, but it is not true that our armor is made there. If you want a Berry Compliant carrier with 100% US sourced raw materials and manufactured in our facility here in Phoenix, AZ, we offer our Guardian Plate Carrier that houses 10"x12" plates. Of course, there is a premium price that comes with that carrier as well. If you are not happy with the Freeman carrier, we can do an exchange for you for something that suits you better. As far as the NIJ, we test to the NIJ standards and beyond using the same 3rd party testing entities that do NIJ certifications and there are a ton of 3rd party videos on YouTube that demonstrate what our armor is capable of. In our 11 years of business, we have never had an issue where someone was hurt due to our plates failing, but we do receive reports on our products saving people's lives. There is a reason we are the world's largest direct to consumer armor manufacturer. We changed the industry by making body armor accessible and affordable to the Freemen of the United States. Because we took this approach of making body armor affordable and accessible, it has forced all other body armor manufacturers to also compete with us if they want to stay relevant. As far as the should straps of the Freeman plate carrier, they may seem "flimsy", but they are made out of Hypalon material which is the same material used for the skirts of hovercraft, which operate in very extreme conditions where the strength of the material is essential. Hypalon is a chlorosulfonated polyethylene synthetic rubber noted for its resistance to chemicals, temperature extremes, and ultraviolet light. It is a product of DuPont Performance Elastomers and we have never had any issues with it tearing or ripping while being used in normal conditions. We will reach out to you via email to ensure that you get this information. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!”
"Everything would have been nice purchasing the AR500 backpack but never got the 15% discount code as advertised, upset about the false information. Hope they apply to the the final bill. "
“Thank you for taking the time to leave us a review and thank you for choosing us as your Armorsmith company. We are not quite sure what you are referring to as far as not getting a discount. We see you did get a 50% discounted backpack on your purchase and perhaps tried to apply an additional discount code on top of the already discounted item, which does not work. We are offering a slightly increased discount on the backpack on our website from what you received, so we are applying that to your purchase and that will be credited back to you in 2-5 business days, depending on your banking institution. We hope this makes up for the issue you had. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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"Outstanding selection and service. My go to armor store!"
“Thank you for taking the time to leave us a review! Thank you for choosing us as your Armorsmith company. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!”
"Paid a good price for two awesome plate carriers!
I have owned one in the past but sold the thing. All I want to say is it was very versatile on and off the range everyday. AR500 is the way !"
“Thank you for taking the time to leave us a review! Thank you for choosing us as your Armorsmith company. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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"Nice Products, Quality at its Best"
A rep from AR500 Armor, AR500EC, has responded:
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Thank you for taking the time to leave us a review and for choosing us as your Armorsmith company. It is true that our customer service team can become very busy at times depending on the political climate and time of year. We appreciate your patience if it has been difficult to get through the phone lines at times for you. Thankfully, it looks like we did better to get back to your email you sent last night by answering it early this morning, when the last communication with you took us a couple of days. We are trying to improve this aspect via different means no matter what the political climate and demands on our CS department are and we appreciate your patience with us as we do. Please let us know how we can serve you in the future as well or if there are any other products you suggest we should provide on our website in the future. We appreciate your business, feedback, and support!
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