"Once I ordered my AR500 product I was informed of the progress of when it would be shipped and all the way through I was notified up to when it was actually delivered. The product arrived when they said it would and arrived in great shape. The product itself is PERFECT! I have shown it to several people and wanted to know where I purchased it. PERFECT SERVICE AND PRODUCT!"
"Son loved it, it was a birthday gift for him"
“Glad to hear it! We appreciate the review, and hope he had a happy birthday. ”
"So professional and speedy with my order!"
“Thank you! We are glad you got your order within the estimated lead time, and thank you for your support. ”
"They provide excellent coverage of my vitals not to heavy and the curved edges really do make a difference in comfortability "
“Great! We are glad to hear you are enjoying your order, and thank you for your business. ”
"I called for clarification on some terms as well as how they apply to me (southpaw). Also asked about restocking since what I wanted was out when I called. The customer service rep I spoke with was very knowledgeable and willing to help me understand the answers to my questions as well as give me a pretty good indication of when they would be restocked. I ordered a short time later and everything seems to be very well made. I hope I never have to put it to the test though. :)"
“Thank you! We hope so to, and are happy to help. We thank you for the review and your support. ”
"Resolved my issue very promptly, great product."
“Thank you! We appreciate the review and thank you for your support. ”
"Due to the "Covid pandemic" the delivery took longer than I was expecting, but their customer service & support team was always VERY helpful whenever I called to check on the status of my order and they even saved me money off of my original order as I mistakenly ordered the Level !!! plates instead of the Level III+. My order eventually arrived and I was very pleased with the overall quality, design and comfort of my body armor system. I would highly recommend AR500 Armor for all your personal protection needs!
Mike Nelson"
“Thank you! We appreciate the review, and apologize for not meeting the estimated lead time. We are glad we could correct the plate type, and thank you for your patience and support. ”
""Above and Beyond" is the service and response we received from Randy Shields, AR500 Armor's Commercial Business Representative, when we needed to exchange standard Vest Chest Plates for AR500 Armor's newly available High Velocity Ammo Resistant Vest Chest Plates for our K-9 Unit Officers to protect them as they are directing their K-9's thru dense forests without paths in or out, thru ditches and bogs full of water, and in open, unprotected areas like approaching potential suspects hiding in dark warehouses and residential houses. Randy immediately made the arrangements for prompt delivery of the HVA Resistant Chest Plates and for the return and credit of the standard Chest Plates, and for every action, Randy sent us an email to keep us updated. That's what we call "Exceptional Customer Service" and Randy Shields at AR500 Armor goes "Above and Beyond" to make it happen! "
“Thank you! We appreciate the review, and are glad you are satisfied with your order. We thank you for your business and support. ”
"Ordered Testudo Gen 2 & Valkyrie.
Took some time, but thrilled with the purchase. Also, received Veritas carrier for free. Great customer service experience!
You guys ROCK! A. Neil"
“Thank you! We apologize for the delay in shipping your order, and are glad it did eventually get to you. We thank you for your patience and support. ”
"I am new to this company. I am very very satisfied. I will use AR 500 from now on into the future. Great company fellas. Keep it up. "
“Glad to hear it! We thank you for the review and for your continued support. ”
"Great products and fast delivery "
“Thank you! We are glad you are enjoying your order, and thank you for your business. ”
"Ordering was easy and straightforward. I contacted customer service last minute after my order had been placed and the representative was very helpful. There was correspondence through all steps of the process. Everything happened on or ahead of schedule, including how fast customer service got back with me, although it is very clear that their order and call volume is high. High quality product and a ton of material online and YouTube videos to show you how to set up your equipment. Lastly, there are always good promotional discounts and bundles that keep the average American defender within their budget. These are tools of liberty manufactured right here in the US and the people who run the company advocate for the 2A every time it is under siege. "
“Thank you! We thank you for your patience in getting your order, and thank you for your review and support. ”
"Ordered the trauma pads for my Freeman plates and carrier. What can I say? They delivered in a timely manner, the trauma pads fit correctly into the carrier, and have no visible flaws. No hitches in the entire transaction from order to use. "
“Glad to hear it! We appreciate the review, and thank you for your business. ”
"I ordered a 2 level 3 plates and a plate carrier they told me there was a 4 week lead time and I thought alright the email just said no lead times on the products I chose but whatever. Half way through the lead time I received an email letting me know of that they appreciated my patients and that they expected to meet the lead time. The date came that it was suppose.to be shipped and nothing, no big deal. A week later still nothing so I emailed then and they got back to me right away saying they've been out of stock of my carrier for awhile now but they can change the color and ship it that day then said they upgraded my plate carrier for free for not letting me know they weren't going to be able to supply my original choice and sent everything express shipping also for free."
“Thank you! We apologize for not getting what you ordered to you and the delay in finding out, and thank you for your patience while the replacement was made. We thank you for your review and support. ”
"Heard about the Testudo Gen 2 and thought it was the perfect fit, turns out it absolutely was. Luckily it got delivered in time for 5 day field event and in the infantry you’re only as good as your equipment and it definitely lived up to everything I read and more. Light weight, durable, and more importantly comfortable. Was out performing everyone using standard issue equipment because I could actually move with as much equipment I was carrying. Can’t wait to keep putting it through the ringer. "
“Glad to hear it! We thank you for the review, and hope you continue to enjoy your carrier. ”
A rep from AR500 Armor, ArmoredRepublic, has responded:
“Thank you! We are glad you are enjoying your order, and are happy to hear others like it as well. We thank you for your support. ”