"I ordered a Tropical Rug for $819.99. Immediately handfuls of black fiber were shedding and spreading all over the house. In one vacuuming with a small red devil vacuum, I removed two canisters of fibers. The hose continually clogged with the fibers which looked like steel wool. I have sent them numerouse emails with photos of white kitchen garbage bags filled with the fibers, fibers on the floor, bedroom and kitchen surfaces. My windows are open and the breeze has sent the fibers everywhere. The rug is rolled and ready for return but they are sending wrapping materials by FedEx ground which won't come until next Wednesday. They will not refund or send a replacement rug that is in stock until this rug arrives back. I would have been satisfied if they had sent the replacement rug which is similar but of a different manufacturer. In the meantime I have bare floors, purchased matching decor items, have $819.99 out of my bank account and no assurance that this company will do the right thing. I did not even receive an apology from a single agent. Wish I had read the on-line reviews. See the photos on Yelp."

"STUPID ME. I failed to check consumer complaints for Touch of Class and got burned just as all these other buyers did. DO NOT SHOP HERE. THIS IS A RIP OFF. They sent wrong product
"Proudly picked by Casandra".Well, Casandra cannot read because she "picked" the wrong product. All efforts to return the product have failed and T of C said they would send a pre=paid shipping label, never received. No refund either. BUYER BEWARE. Take note of the red warning on this page: T of C is NOT a merchant member.
"

"This Compsny is owned and operated by a single family. Husband, wife, children and spouses. So it was shocking to realize that they had the worst customer service I have ever experienced in my years of Internet buying. They are rigid, cold, insensitive, uninterested and most of all extremely inflexible.
I needed my purchase in a certain amount of time and was willing to pay the going rate to get it to my home in time. The effort to try to reach someone who would make an effort was Impossiable. The higher up I went the ladder of employees the nastier and more unkind they became. No no no is all they know. They all need to attend some type class on how to relate to their customers with gratitude and appreciation. I guess they are successful and there are enough people out there who could care less they are nasty folks but they will never get my business again, that is for sure. "

"Do NOT do business with these people; their site shows 4.5 review rating, but keep checking...53 complaints with BBB. They do not care after the sale..& they have a 45 day limit on any problems that you have.You only know this AFTER the purchase. My problems with them are too many to enumerate here, but as a store owner for many years, I advise that you do your business elsewhere."

"AWFUL! AWFUL! AWFUL! Stay away! I placed an order with them on 10/28/14 and was told they would ship 11/6 then 11/12 I was informed they cancelled by order so I placed it again and was told a ship date of 12/2. I called 12/16 to find out what was going on and they said they were shipping from the manufacturer that day. Called the next day to make sure and they told me my items were back ordered until the end of January. I cancelled my order and purchased elsewhere. Will NEVER shop with them again!"

"ordered $375 of merchandise as a Birthday gift for my wife from Touch of Class. I called after 33 days of placing my order to Inquire as to why the shipping department would use a cut rate shipping service "FedEx Smart Post" and when i could expect receipt of my paid for merchandise.By the way, a simple internet search would reveal complaints about Smart Post.

Since my order was back ordered I felt once it did arrive at your business, an expedited shipping method with a Guaranteed delivery date like UPS or regular FedEx was warranted. Mistakenly believing I would receive a level of service synonymous with the company name. I received absolutely no response only silence on the phone. I asked why on top of a 31 day (08/09 to 09/08) delay which is in violation of the FTC 30 day rule my order was not shipped via a better class of shipping than FedEx Smart Post which only gives estimates of delivery and those are frequently revised and delayed.

I arrived home today am in receipt of a very snide letter from Sarah Hanke telling me how I was wrong they shipped on the 30th day . Unfortunately Sarah is unaware that there are 31 days in August and 08/08 to 09/08 is indeed 31 days. She also chastised me for not supporting her efforts to bolster the USPS by enduring their third rate "Smart Post " venture with FedEX.

Apparently this lowly customer is

Wrong in Sarah's opinion to expect a communication of back order and timely delivery within FTC rules.

Wrong not supporting use of a complaint plagued shipping service.

Wrong by the tone of her letter that i would disagree with the above.

I was going to just forget about the poor service and never use the company again. But since Sarah has challenged the validity of my dissatisfaction I filed an FTC complaint. I have all the documentation (31days) to prove that the rude person who is head of customer service is indeed incorrect."

"I waited for over one month for my order to arrive after the announced ship date. I never received it so I called and was told that it would arrive the following week. It again never arrived. I called again and was told that it would not arrive until next month. I was given no notice or apology for the delay or lack of communication. I will never do business with this company again."

"I want to express my utmost disappointment about this online / catalog store. They are misleading consumer. I bought the Tayla vanity chair. I saw it the first time and the price has since been $135.00 but again and again they are advertising sale or save $50, mark up the price to $185.00 and selling at $135.00. This goes for so many of their items. They are totaling misleading consumers. I hope someone will do something."

"I am deeply saddened that this company only has 1 supervisor and this supervisor will not return my call. I have left 3 messages trying to follow what they outlined to me so that I can get a full refund for product that they duplicate sent to me. I encourage you to be cautious when using this company as I was told if I wanted to file a complaint about the 1 supervisor I would need to send it to her as she is the highest level person in the company that has contact with customers. I have been patient, I have left kind messages and I still have a very large charge on my credit card that I did not authorize. I paid for what I actually orders."

"I ordered wall art and they did not ship in a reasonable amount of time and it was of poor quality, just terrible. I called customer service and they have no idea if an item is shipped or not. Calling them is a waste of time. They have to wait for "paper" invoices to reach them. This is a back ward company and their agents do not help resolve issues. Infact they laugh at customers who complain. They also do not answer e-mails and the merchandise they pedal is not quality and over priced. If you have to return something, they will charge YOU to send it back.....Do your self a favor and avoid this horrible company altogether. Shop else where with better quality products, better prices, faster shipping, and most of all excellent customer service. Don't get fooled by their flowery name or catalog....This company stinks.

1 star

."

"In February, I ordered 2 twin blue chenille bedspreads and I was very pleased at the color of the product. However, when I removed them from the packaging, I noticed a lot of fuzz was shedding from them. I undestand that chenille sheds, as I have other chenille bedspreads, so I was not concerned. I tried washing and drying them twice to stop the shedding, but that did not solve the problem. I have washed and dried them an additional 8 times, and the amount of fluff that accumulates in the dryer is like a large cotton candy treat! I actually cleaned the lint filter halfway through the drying time because I worried about a fire hazard! When the spreads are on the bed, they continue to shed and there are continual "dust bunnies" under the bed and around the room. I contacted "Touch of Class" in early August to see if I could return them and was told (after the request was presented to management)that they would not take them back or credit me the $138 I spent for them because they were used. Their best offer was to give me a $10 credit towards a future purchase. I declined the offer, because I will not be ordering from them again. "

"Best Customer Service I have EVER had! I called in to advise them an expensive key box I purchased from them & cherished had fallen off the wall due to no fault of my own about a week after purchasing. I asked them could they possibly replace it; they said probably not because it was not their fault either. Which is correct because most companies cannot replace any item that did not already come damaged or malfunctioned on their end. They said they would call to advise me but probably not. 2 weeks went by & I came home yesterday to find a new one on the porch!!!! They surprised me with a new one. That was what anyone should call perfect excellent customer service satisfaction. I will definitely continue ordering from this company catalogue. I want to share this with everyone. Wonderful company!!!!"

"I bought seashell wall hooks for my bathroom. They go great with rest of my decor in there. Reasonably priced as well."

"It took 6 long phone calls to make my order work. They wanted to add $20 to shipping because they have no way of estimating correct shipping charge initially, and they try to match phone number and shipping address, when we had forgotten that 17 years ago we had given a cell number instead of a home number. In other words, their poor set up caused very unnecessary glitches and a lot of wasted time."

"The fountain had a manufacturer defect (it leaked from the bottom). I called Touch of Class the same day it arrived (Wednesday) and spoke with Chris. He helped me, but he could have been friendlier. He told me that FedEx would come by on Friday; I was home, so I waited all day on Friday (didn't want to leave the box outside unattended). FedEx did not come. I called Touch of Class back; Chris answered. He apologized and said my return authorization was still under management review. I asked to speak to a manager, and he transferred me to some woman's voicemail. I left a message and then followed-up with an email. On Saturday, I received an email from FedEx with the call tag pickup #. On Sunday, I received an email from Touch of Class, apologizing for the problem. FedEx picked-up the return on Tuesday. Within a week of it being delivered to Touch of Class, they refunded my order in full. Thank you.
"