"Wrote to me on the receipt that a large part of my order was back ordered. Put a big circle around the items. Never received it, even after I contacted them. The "Black Forest" wands they charged $75 a pop for were the length of a small pencil, were made of bendy, sculpty clay and a $2 quartz crystal attached to one end. Their "witchcraft Course" was a JOKE. Nothing you can't get from reading any basic book on Wicca. On top of that, the "Sterling Silver" rings I purchased turned my finger green and were tested NOT silver. But they still charged the high price of silver! Please, please, stay AWAY from this company! "
"just because they have a book you want for 5$...does not meean you should order it fro them...get on amazon and shell out the 65$ it is on there. they wont ever reply to emails, you cannot call them...they never send your full order, maybe 1/3 or 1/4 of it...been waiting since september for some books...2018...january 2019 now i filed a paypal claim. will never buy from them again. they just take your money and run huh?"
"I order a necklace on 10-11-18 which I never received. There wasn't any responses to emails. No phone number to contact them. On 11-1-18 an email from them stated the necklace was in shipping. I purchased this with paypal hopefully I can get a resolution with them. I wish I had read all the negative reviews before purchasing, it appears they scammed several people. Now their website is down. Beware."
"I ordered an Orisha statue on September 1st. After 3 weeks I emailed them and filled out the form online, asking for tracking info, no response. The website says it coud take 1-4 weeks to receive the item. They finally emailed me on the 24th saying the item is being shipped, then emailed the same thing on the 26th. The letter said it was actually shipped on the 25th. Here it is October 6, and I still don’t have the item, after one month and 6 days. PayPal is issuing a refund to me.
Don’t order anything from this company. They won’t send the item and don’t have a phone number for you to call. They only have email and a form to fill out, which they will ignore.
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"Never received my item, saw in my bank statements they issued a refund a couple weeks previously and never explained why. Won't answer e-mails. Don't buy ANYTHING from this website. "
"Placed order... Cheapest item ships... Multiple e-mails sent with no reply... Received email over a month ago other item shipped... Never received.... More emails with no reply. They are thieves avoid them like the plague."
"Ordered from them in the past and no issues. 12 business days later past the 7 to 10 business days they said it should arrive. Sent multiple emails and no response back. What the hell happened? If and when my order arrives I will not be ordering from this place again. If I ordered from another company I would have had my order already. It's a shame they were a good company to order from once........."
"All I am want is wand to be mailed to my house. Waiting patiently. I want to know am I going to get my wand, what's the hold up, you all got my money, I still have my money order receipts stubs as proof I paid with reference numbers, may god have mercy on you. "
"Made an order of over $200aud, received a package with a slip saying 'this is package 1 of 2, we had to send your other items separately' Well the first package I got had all the cheaper items i bought, except there was a couple things that they'd sent me where they obviously didn't have the right one in stock so they put in a slightly different product.
I never received the 'second package'. It had over $150 worth of undelivered goods that I payed for, obviously I emailed them, received no response.. emailed a few more times... waited a few months and emailed again. Zero response. F**k these people, give your money to someone honest!! It's been 2 years since I made the order and I'm still kinda annoyed about it. Someone needs to put this website in the dirt."
"Do NOT order ANYTHING from this place!!!
They DO NOT ship AFTER they say they have! They do NOT send tracking info, they are VERY slow to respond to your emails, if they ever do. There are PLENTY of reputable places to order from, this is NOT one!!! AVOID !!!"
"On the surface this looks like a nice place to conveniently shop, but Never again. I've placed 2 orders with them. The first was pretty big, and almost 2 months later, i'm waiting for 2 items that were shipped separately. The second order, a sword, I got the ultimate switch a roo pulled on me. Not only was it not the sword I ordered, I guess they couldn't find it anymore.. They switched the picture to the new sword they sent me, AFTER they shipped it. By the time I realized it, it was past the 5 days they give you to notify them of a problem. It gets better... after looking around, I found the sword I wanted for almost half the price!!!! Save your money, save your blood pressure, shop elsewhere. It takes so long to get things, I genuinely believe they order it when you do, have it shipped to their location, then yours. Even if you have to order from 10 different places, you can get your items faster and cheaper. Sometime "convenience" is anything but. "
"Buyer Beware Worst company I have every dealt with, quick to take your money for goods they don't have in stock received email 9 days after placing order saying goods had been dispatched. 2 months after placing order I received 2 of my 5 ordered items in two separate lots 3 months later got partial refund told third package was returned. Clearly this company is not honest and lie to you and taking your money for goods they can't/don't/wont supply is not legal. As for the 2 items I did receive were very poor quality one was a pewter anthem that was a copy with the makers name scratched out the other was a very poor copy of an Alchemy Gothic hair stick which in my opinion is only fit for the bin. Do yourself a favor and shop from someone else. This shoddy online retailer should be shut down."
"Very pleased! Just got my third order and i'm very happy. The reason for my review is that I actally got a personal phone call regarding an item that went on sale after I ordered it. They were giving me the sale price, and wanted to explain why my charge would be lower than I thought. I was just very touched and amazed."
"I really wish I'd come to this site before ordering from Abaxion. Like the others here, I've now waited a month for my order. Finally, it arrived today and I was so excited. Oh, but wait. 1/3 of my order is still not here; it was inexplicably "delayed". No reason given.
To add insult to injury, I'm very dissatisfied with the quality of the products. The besom I ordered looks like someone took a knife and cut out a large chunk. The three oils I ordered (which didn't have basic ingredients listed on the website) ALL SMELL THE SAME. I'm wondering if their "supplier" (they "just repackage the oils, ma'am") has one oil that they add different food coloring to and stick different labels on.
The "granular" incense has the consistency of fine dust. Doesn't smell much, but I'm hoping they at least have a scent when burned. The copal incense doesn't have any scent to it either.
The "starter packs" of herbs come in 1" x 2" small plastic bags. They are $3 each. One of the herbs I ordered was chamomile. For that price I could've gone to Whole Foods, bought a nice box of chamomile tea and torn open the bags. Of course, on their website, Abaxion is very vague as to the amount you'll actually be receiving; now I know why.
The $50 wand that I got for free for spending over $99 is made of a flexible plastic twisted around a glass sphere (probable cost: pennies) and a quartz crystal (about $3-4 I would imagine). The thing is bendy. Ridiculous. Thank the gods I didn't spend money on it.
To top it off, the customer service rep I talked to could provide no information on why the products were inferior, what their ingredients were, what their suppliers names were, why their shipping takes so long, etc etc. Useless.
I will be returning most of the items I recieved (keeping mini candles). I considered cancelling the items that were not delivered but I was told they'd already shipped. Today. I don't have high hopes for those items either.
I will absolutely NOT be ordering from them again and will be warning anyone and everyone away from this so-called business.
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"I have had minor issues with them in the past but they were always quick to fix things and very helpful. My recent experience as changed my opinion of them completely. I ordered a statue that was showing in stock through their website, my acct was charged for it. At the same time I ordered a similar statue (same artist, different deity) from an individual seller on ebay. The statue I ordered on ebay came in 7 business days (from the uk, I live in the central USA) It has been over a month and the statue from Abaxion is still not here. The claim it is in 'shipping' (whatever that means)and I should have received it a week ago (according to the most recent email from Abaxion) this experience definitely makes me not ever want to buy anything from them again. My daughters each picked out a statue for their father for fathers day, my youngest daughter is very disappointed her present for her daddy never came. Unacceptable.
UPDATE:
They apologized, refunded me and confided they have had occasional problem with their courier. They have placed a recall on the item and if they receive their property back they are offering me a discount if I re order the item. I am still out one statue but their customer service went a long way towards restoring my consumer faith.
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