"Overall my experience with Abaxion was horrible. First it takes them a month, if not more, to ship the order and then if international it takes another month. In my case it didn't even show up and I got a refund. The least they could do I'd say.

Abaxion wasn't clear on information or help at all. It was confusing and their responses were hard to understand.

All in all I will never shop at Abaxion again."

"I have to give kudos to Linda and Debbie because they went the extra mile for me. I've been ordering from them for about 9 years and I have always loved my items. Recently I had a special request and I asked them to help me find a locket for my mother who is grieving over the recent loss of her mother. My grandmother always wore a very elegant little locket with a picture of my mom in it. We buried her with her locket, and I wanted to find one just like it to give to my mom with my grandmother's picture in it.

After sending them pictures, they special ordered a very similar one for me and I was able to give it to my mom a couple weeks later. It really meant the world to her, and to me to be able to give it to her.

Thank you so much!"

"I shop at their store all the time. I've had a few minor issues, no big deal though, the staff was very quick at fixing any issue I had. The times that this has happened they have made sure it's worked to my benefit.

I will continue to shop with them.

"

"My final view: As it stand while Abaxion was at first very very distasteful and difficult to deal with in there approach to this problem in so many ways.They had issues with me even posting my review here and gave me a very hard time about it.

Even after proving to them proof that their merchant service provider took my money,they beg to differ. (even though to this day my bank has said on numerous occasions they did.)

Finally after huge amounts of emailing a representative called our home and approached the issue. They said this normally never happens,that they talk with their merchant service provider, and they received no payment. They finally worked things out with me and sent the book plus a gift.

I finally got my book plus one free book (their choosing) and I'm happy as the book I ordered is a rare book. However this experience is a one time deal, despite us ending on polite terms.

My opinion if their merchants is the issues here and they are being honest, maybe it's time to get a new merchant service provider."

"DO NOT ORDER FROM THIS SITE>I ordered from abaxion.com on December 9th. I was ordering Christmas presents and figured that this should give me plenty of time. The payment was received the same day as the order. The package was not shipped until Dec 16th and was not received until December 27th-after Christmas-. I had ordered two of the same jewelry items(clearly shown on the receipt), when I opened the package, there was only one. The receipt had no indication that it was sent separately...(why it would have been, i have no idea). I contacted them and they refused to give me a refund of the small amount paid for the item not received, saying it had been shipped separately. Not to mention the jewelry item that was received was quite different looking than in the picture on their website, which I was not happy with at all. The items on this website are very neat and unique, but I can tell you I unfortunately WILL NOT be ordering from them again due to poor customer service, extremely delayed shipping and misrepresentation."

"Like so many of the other reviewers have described, I've had an unfortunately unpleasant experience with Abaxion. I ordered a Ganesh statue on August 3rd, and after patiently waiting for several weeks, received an email stating that my shipment had been returned "unclaimed" to them (which is BS), and that they were shipping it out again at their expense. Again, I waited over the 10 business days they said to wait before contacting them about it.. and when I did, I received a reply (just a couple of days ago) saying that it was scheduled for delivery on or before September 16th, which was an additional twenty business days. What the f-ck is the deal with this so-called business? Just now I received a refund for my order via PayPal with no explanation from the seller whatsoever, so I'm assuming I won't be receiving my order after all. They can't even be contacted by phone... Never again."

"I ordered a single pendant from Abaxion. I got my order four weeks later (slow, but they say as much on their site), and it was incorrect. I contacted the store the next day, and they took quite a while to get back to me. When they did, they told me my five day return window had passed - and it had, because they were so slow to get back to me. However, acting like they were doing me a huge favor, they agreed to let me exchange my item for the item I actually ordered. I had to wait another four weeks for the correct pendant to get to me, despite being quoted a 7-10 day shipping time in the email they sent me. Packing quality on both packages was very poor, as well.

While the prices seem fair for most items, I would not buy from them again after the hassle of my last order. "

"At first, upon reading other reviews(after ordering from Abaxion), I became worried about making an order without doing my homework first. But to my wonderful surprise Abaxion followed through with great service according to their guidelines. It takes a little longer than average to receive jewelry (as I ordered 2 sterling silver pendants) but it was well worth the wait. The product was magnificent and was at far less cost than anyone I could find with anything similar. According to my service, I will have to give them highest marks because nothing went wrong except my own personal problem of wanting something as soon as I want it."

"Great store and service! I usually buy my herbs and oils from them."

"I had a similar experience as a lot of people reviewing. I ordered a small pendant on July 17 and the money was taken almost immediately. I waited about a week and a half and sent an email asking for tracking info. I got no response. Then about a week after that I sent another email asking the status. Still no response. Then in mid August i got a refund email. Reason- package returned. I had no idea why so I emailed them stating I never got it and was waiting over a month and now Im being refunded for some bull reason. I got an email saying 'Here's the address' and they listed my correct address so I saw no problem. I asked them if they can resend it but I got an email pretty much saying no and there's nothing they can do about it. i will NEVER use them again. I look at their products and search for them in google and buy from reliable sellers. it's like they don't care, or are just playing 'witch store', not taking their clientele seriously! "

"They are VERY slow to ship. After waiting nearly 2 weeks for an order of two in-stock items, I told them to cancel my order, and at first they refused! It was only after threatening them with going to the Chico Chamber of Commerce that they finally canceled the order and issued a refund. Also cannot be contacted by phone. Booo!"

"I placed an order Jan 21, on Jan 28th I get a notice from Abaxion that my order is shipping, and then on Feb 10, I get an email from Paypal saying Abaxion refunded my money because the ship-to address wasn't 'verified'. Abaxion didn't even bother contacting me, even though they had my money all that time. And when I contacted them, they said I should have read the conditions listed on the web site. I'll never go to them again."

"Abaxion's service is most satisfactory. This is my second time shopping there, and prior to yesterday I received my Necromancy Tile Set in 7 days shipping time. My previous order was as well successful, and I am now awaiting the arrival of my third order, a bottle of Florida Water.

I have no doubt in my mind that this upcoming shipment, as well as future orders, will arrive in said 1-4 weeks time.

However, for those who were not satisfied with Abaxion's service and seek an alternative, I highly recommend trying 13moons.com, they too have never failed to satisfy me."

"This is one of my favorite stores. Love the products, great service. Very happy customer. :-)"

"Months ago I purchased what was supposed to be a SILVER triple moon goddess pentacle pendant (order #1919-0436-2783) from this seller. When I received it I was very happy with what I saw. However...last week I noticed it had become slightly dirty from wear and so I washed it in some jewelry cleaner (which is safe for silver as well). The pendant immediately tarnished and turned a dull brassy color. Obviously the pendant is not true silver after all. When I made them aware of the problem they refused to refund me my money. Beware this website, they falsely advertise their products as silver, when they are in fact not silver at all...just plain old costume jewelry!!!"