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Product & services pricing
3.98/5
Chance of future purchase:
4.60/5
Shipping & packaging:
4.68/5
Customer service:
4.77/5
Return/Replacement policy:
4.51/5

Verified
5/5

2021-05-24

"After not receiving my call back call from the automated scheduler I called the 888 number listed in the email. It connected me to an operator after ringing a while. I spoke to lovely gentleman on the phone who was able to answer all of my questions about shipping and production timing. He didn't have a number to put in my order form, but I told him he earned a gold star."

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Verified
5/5

2021-05-24

Great color and quality!

"Couldn’t be happier with the new exhibit. Thank you!"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-13

Quality service at an affordable price

"This is the second order I've placed with Ace. Customer service is great and product was excellent.

I highly recommend this business.
"

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Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-05-06

"Great service and got me what I needed."

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Sales Rep NPS

Verified
5/5

2021-05-05

perfect

"I enjoy dealing with Ace."

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Verified
5/5

2021-04-28

Great Customer Service

"As a customer, I don't order very frequently. However the customer service team ALWAYS treats me like I'm one of their top customers. I love that! "

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Verified
5/5

2021-04-14

Top notch service & products!

"I've ordered through Ace Exhibits twice now, and have been impressed with their customer service, product turnaround, and products themselves each time. I'll absolutely order from Ace again!"

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Sales Rep NPS

Verified
5/5

2021-03-28

Excellent

"Best experience online I have had in years!"

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Sales Rep NPS

Verified
5/5

2021-03-24

"Great Customer Service from Daniel!!!!"

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Sales Rep NPS

Verified
2/5

2021-03-10

Customer Service Communication Struggle

"It took quite a bit of time to hear back on my request for help. It all worked out in the end, but the delayed responses on the website chat and the multiple days waiting for a response via email left me frustrated and wondering if my request was actually being processed. I do appreciate that your team eventually got back to me and helped get me what I needed, but the issues with communication on the customer service side of things is why I was somewhat dissatisfied with this experience."

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Sales Rep NPS

Verified
5/5

2021-02-26

"Had a great experiece with Cliff. He knows his stuff and was super helpful and answered all my questions. "

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Sales Rep NPS

Verified
5/5

2021-02-17

Great Service

"Had questions and even though its late, had a great chat with Daniel who was very helpful"

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Sales Rep NPS

Verified
5/5

2021-01-28

Thanks!

"I appreciate your friendly and helpful customer service. And the online payment feature is great- a real time saver!"

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Sales Rep NPS

Verified
5/5

2021-01-20

Very helpful

"I have a tight situation and Daniel is doing everything he can to help me get my popup banner in my time frame."

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Verified
5/5

2021-01-12

Daniel Rocks Customer Service

"Several years ago we purchased our first display and have been pleased with the ease of set up. With a new logo design, we needed to buy a replacement. Daniel was prompt to answer my questions and provide a quote to meet our financial situation. I highly recommend Ace!"

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Sales Rep NPS