"Customer service is trash still waiting for a refund 4 weeks later. Customer service claimed to cancel order but failed to so. Wouldn't recommend sure you can find a better site to deal with. Had to escalate with PayPal..Still waiting on my PayPal dispute."
"NOT DISCREET AT ALL! This product was mailed in thin bubble wrap. You could see and feel EXACTLY what it is. This is unacceptable. Noy only is this embarrassing but could also be a safety issue for certain people. I have never bough products like these before from any company and after this experience may never do it, biut if I do, I will absolutely not buy from this company again!!!"
"It was my first time ordering. I received my items within 5 days and I also got a lot of free goodies. I definitely would recommend this store. The quality is amazing and the price is unbelievable. "
"If I could leave zero stars, I would. First time dealing with this company, and I guarantee it will be the last. The customer service representatives are some of the rudest I’ve ever encountered. Also, I have never before encountered a company that refuses to cancel an order prior to it being shipped. More than anything, this is lazy and an abuse of the customer. All this is is a company that would assume make things a hassle for the customer (aka: the one paying and providing jobs) rather than do the actual job. They absolutely have no value in their customers. Do yourself a favor and simply drive up to a **** shop."
"I placed my order on December 4. Both items were in stock. Despite paying for expedited shipping and processing my order wasn't even processed until December 7. Then it was the 10th before they bothered to ship it. The package was supposed to be delivered by the 15th. Yeah, it wasn't and I still haven't received it. To make matters worse they can no longer track it because DHL apparently handed it off to another company. Remember I paid for shipping. As of today I have no patience or respect left for this company. They aren't professionals and you should never give them your time or money. As it is Im disputing the charges with my bank because they are refusing to take responsibility and own up to their series of mistakes. Go shop at a better"
"Item bought never worked and won’t replace or return funds "
"I paid $12 just for shipping and they say satisfaction guarantee when you say you are not happy with it you have to pay for shipping and again they don’t refund the shipping we paid so it’s total loss for something not worthy at all. The product feel so ****. "
"Paid extra for 2 day shipping and they just left an item out! When I told them they said they would send it out but it’s going to be 7 days to get to me. So I pay extra to get it in the time I need it, but when they mess up they don’t even send the replacement at the same speed you originally paid for...? When I complained they just don’t respond to me. Great customer service (not) I’ll not buy anything from them again."
"I had placed an order for $289.09, 11152069794, on 11-15-2020 with next day delivery. I hadn’t received the items and checked the tracking only to see it said delivered. I contacted your company to find out what was going on and a trace was placed. I contacted your company again and they informed me that you were not reshaping the missing order and would have a supervisor handling that contact me the next day but I never heard anything. I called again today only to be transferred to a voicemail for Mike. I would relay appreciate someone contacting me about this and getting me the order or refunding my $289.09. I am definitely not impressed with the customer service or how your company handles issues with missing packages and how it feels that nobody there cares that I am out $289.09 and do not have the items I paid for nor do they care to get the items to me and resolve this."
"So I called today because the tracking said the package just arrived to DHL..today is supposed to be the arrival date I payed extra shipping. I called to asj what's going on and the Lady starts yelling at me! Telling me her packages from. amazon are taking a while, blah blah.. She gets mad and put supervisor Ed on the phone I got 2 words in before he hung up on me. I have legitimate questions, I am a long time customer, this is not acceptable. I will NOT ever order from there again. "
"Worst experience ever. I had over $100 order and paid for overnight shipping, over a week later no products so i call and get the worst customer service ever. They refuse to help and even laugh at me for not getting my products. They say I need to call UPS to update shipping address. After playing phone tag n calling both places back n forth 3 times for both to tell me they can't help and its the other ones responsibility. UPS finally stepped up and helped me more when I went up the ladder to supervisor. Adam and eve still had same same attitude so I said I wanted my money back. They refused saying I would have to figure out how to get the package and send it back of course with no help from them. So I got UPS to deliver it, the guy said he pit it on his truck and would be there that day. End of day...nothing. so i called to find adam and eve had it shipped back to them!!! So i called them and demanded my money back since they literally made everything as difficult as possible and I refuse to give these people a dollar at this point and they say they will only refund 120 of it!!! Charging me for shipping for things they made sure I never got!!! I really do not recommend anyone ordering. I have to dispute charge with my bank its already been 3 weeks I've been dealing with this. No wonder they do so many deals and giveaways. I wouldn't take their products free."
"I haven’t even gotten my package and I regret my purchase. Tried to cancel it a couple nights after ordering because a mutual told me their package was NOT discreet and their toy came in a loose plastic bag "
"I paid for overnight shipping on a $160 order, spent almost $200 for my package to not arrive on time! I called 2 days after it was supposed to be delivered to inquire and was greeted with NOTHING BUT RUDENESS! Terrible customer service literally did not help at all. Told me to deal with UPS. Meanwhile the only part of my address they got right on my package was city state and zip code even though I put my information in correct. I tried to correct problem with UPS they said since multiple areas were incorrect they could not do anything and that I needed to call Adam and Eve back...they only got more rude from here, even laughing at my situation with my $200 undeliverable, them unwilling to help or refund!!! Now I have to bring all my information to the bank for a stop payment. DO NOT BUY FROM THEM! not lying when I say the worst experience ever. "
"Order placed May 4, 7pm, paid extra for expedited shipping. (site stated items received by May 7-8).
Package not received by shipper until May 6
Package shipped via USPS - so, that already told me I wasn't going to get it by the expected dates, the weekend I had a birthday date which I hoped to spice up a little.
Package reached destination PO on May 9 - Saturday. So, can't get it until Monday, at the earliest.
Package did NOT include most expensive item - the star of the show!
Second item broken, and does not work.
Contacted Customer Support twice - once when I was given the tracking information and showed it would be far later than was told to expect it.
Second time after receiving package and finding missing items (but before I knew second item was broken).
Both times, customer support representatives were dismissive, disinterested, and offered apologies that came across as vague and insincere - with the accusation pointed at me (the customer) because of the "COVID notifications on our site that state deliveries may be delayed".
No meaningful attempts made to make the customer happy, just a re-order of the missing item, to be delivered in one week."
"Please please don’t order from them. Chances are, they will send you a returned item, with clear signs of prior use, then yell at you over the phone."