"Great prices--haven't had a problem before until one phone representative was very rude and terse. She was practically yelling while I was very calm, and sounded fed up from the onset of the conversation. Luckily the problem fixed itself (without her assistance), but I'll definitely think twice before ordering from them again, or at least from calling their number."
"I (we) have been ordering products for YEARS ! I don't understand the negative reviews. Browse on their site, enter the Code ( can be found online or in their commercial usually HOME 2 etc ) . You will receive 50% off nearly every item (1), FREE Shipping and some FREE items ( a DVD, Lubes, **** Rings etc ) . Again FREE shipping and FREE items. I have NEVER had a problem. They ship out of NC in a Bubble wrapped mailers with their NC address. No 1 will Ever know. Every 1 of my Girlfriends have been 100% satisfied. Yes there are Toys for the Females to use on their Friends ( male or female ). Highly recommend A & E !"
"Ordered a product for my husband because they immediately offered a 25% discount. Go to checkout and notice that it says the discount has been applied but by the time we pay we notice that the discount is nowhere to be found in the total price. Contacted customer service and I get some BS crap woman telling me that I can’t get a discount on the item I picked and that it says in my order. Um, no it does not say that and why offer a discount at ALL if some of these so called products don’t get a discount!? I call BS. I told them I wanted to cancel my order and get my money back. They said they can’t because it’s been processed and is headed my way. Okay so where’s my flipping confirmation email??? Where’s my item shipped email??? Nothing I got nothing. I’m returning that stupid thing and getting my damn money back because these people are mental and this so called business or whatever you want to call it is a BIG FAT JOKE. My advice is to go anywhere and I mean anywhere else on the internet! Don’t shop here!!! Customer service is a bunch of dogs who lick their own butts and clearly the discounts you think your getting is a lie. Save your money go somewhere else!"
"We were told discrete packaging and order was left at front door and stolen. When asked for explanation they said not our problem. "
"My wife ordered a toy from here and it came with dirt and public hair on it. Avoid at all costs! This is nasty, they sell reused toys."
"Placed order and it was suspended after it wad confirmed. I called and was told i had a negative acct from 2005 at my existing address. Problem is i didnt live here in 2005. The lady said "well you can change your address whenever" when asked about my activity she said that was the last time you ordered. Ling story short. I wont be getting my order. "
"So I placed my order on 04/10/19 and I wrote down my info I used to sign up. When I try to log into the site, it keeps saying that my email/password is not correct. THEN I tried to call the company and provided my tracking number, I was hung up on 3 times. The fourth time I called I was irate!! They told me that my package wouldn’t ship until 04/20/19 because it was out of stock when I ordered it (yet it said IN STOCK when I placed my order. I do have screenshots). I tried to write the company, no response directly from Adam and Eve, I got a survey from some third party asking if I received my product. Upon clinching no, they sent a message saying they basically couldn’t help me because they don’t ship the item. So I asked why would they even ask me if I received it. THEN!! (YES!! There’s more.. "
"All the products look like they came from the dollar store and feel like they would fall apart if you even attempted to use it. Stick to Amazon or local adult store so you can see the quality firsthand."
"First off they use DHL to ship which is equally as awful. Not only was my packaged delayed due to "bad weather" although there was none because there was no bulletins and it had already landed so it just had to go by ground at that point. to get from compton to westminster took them nearly 10 Hours and they blamed it on weather and delayed the package. On top of that you pay more for "rush" processing and "rush Shipping" all for it go down the drain. the processing still took an entire day and half before it even shipped. I could have bought the same thing on amazon for a few bucks more with gauranteed delivery two days before this will arrive. what a joke."
"This is the worst online store EVER! 5 ATTEMPTS AND THEY STILL CANT SEND US THE CORRECT PRODUCTS!!! now we just want a refund and that almost impossible. Run from this company as fast as u can. They will take ur money in 2 seconds but a nightmare to get it back even after there continuous mistakes....."
"never mind the fact that orders take FOREVER to get delivered, the customer service lady with the southern accent is just a pain to deal with. She's always interrupting me, asking questions about things I was TRYING TO SAY IN THE FIRST PLACE. Lady, I am not an idiot, learn to listen to people."
"I've been ordering from them for forever.. I've never had to wait more than 2 weeks , never been double charged, never had missing items or **** customer service.. out of approx 20 orders, and probably 100 products I have had 1 break, and it was a free gift. They always include approx 100$ of free gifts, and have multiple promos to choose from. I've looked at other suppliers but none can compare to A&E prices and quality.. the one thing I haven't tried from them is lingerie bc I'm a Victoria's Secret fan and A&Es usually looks cheap .. for reference last 2 orders : placed 2/27, shipped 3/1, delivered 3/4.. 2nd ordered 3/7, shipped 3/9 and delivered 3/12.. that has been consistent for the past 3 years of me ordering "
"I placed my first order last week using what I thought was a "current" promo code. However after the order was placed I found another promo code that would have saved me substantially more money. I understand it was my fault that I didn't do better research, but I was hoping A &E would understand. I sent an Email to customer service within minutes of submitting the order with the hope that they would be willing to make the adjustment. After a number of nonsensical emails from their customer service reps, it was clear that after I explained the situation 3 different times, they were not willing to accomadate me. I should have just called my credit card company and refused the package when it arrived. Although we weren't disappointed with the items we ordered once we received them, their lack of customer service just reinforced my belief that Amazon Is once again the better choice"
"I ordered 2 weeks ago and the payment went through. I checked the status of the order and it said "received", when I asked if it has been shipped, Gail said it had been canceled and the payment hasn't gone through when it clearly shows in my transactions that it did. When I checked the status again it said "canceled" what a **** scam!!! I want my money back now!!! "
"I ordered from them today and they decided to charge me TWICE. When I called and asked about it the lady said they always place a hold of the amount of the purchase on the your account and then charge you in a second transaction. So now my 187.59 dollar purchase is almost a 400 purchase. My bank cannot release the funds for 7 days and Adam and Eve will not correct their mistake. If you like being to spend your money and not get ripped off DO NOT ORDER FRON THIS COMPANY! Also the lady I spoke with was rude and unhelpful. Customer service ****. "